Computer Support Specialist

7 days ago

Elkhart, United States Elkhart Public Library Full time

Classification: Computer Support Specialist

Location: Downtown Library; Computer Services

Job Grade: 12

Job Category: A Full-time

FLSA Status: Non-Exempt

Reports To: Department Head Computer Services

**SUMMARY**

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.
- ORGANIZATION-WIDE EXPECTATIONS_
- Follows established Library and personnel policy, procedures and work standards
- Attends work regularly, on time, and as scheduled
- Exhibits welcoming, helpful, positive and friendly behavior to all patrons, staff and guests at all times in all communications formats (verbal and non-verbal)
- Maintains confidentiality of sensitive information
- Participates in meetings, conferences, continuing education, community engagement, and special projects as required by the Elkhart Public Library or as dictated by professional commitment
- Addresses, or assists in addressing, issues and concerns related to the safety of Library staff and users as well as the security and maintenance of Library buildings and equipment
- JOB-SPECIFIC ACCOUNTABILITY _
- Handles financial transactions for public printing/copying, computer supplies and patron fees, including cash drawer balance and daily deposits.
- Assists patrons in the use of digital library resources.
- Performs Public Computing Center opening and closing tasks as assigned.
- Installs, configures, maintains and upgrades computer hardware and software as requested or required
- Provides individual, group, and classroom instruction with hardware and software as requested
- Troubleshoots, resolves/repairs and follows up with users regarding connectivity and/or computer problems reported by Library patrons and personnel
- Keeps current on technological advancements and new products of potential importance to the Library and makes recommendations in line with long-range technology plans
- Coordinates technology requests and sets up meeting rooms, ranging from webinars to large presentations
- Performs designated administrative and/or clerical duties

**WORK CONDITIONS**
- Full-time (including evenings and weekends); on-call for emergency service
- Frequent local travel, occasional long distance travel

**QUALIFICATIONS**
- EDUCATION and/or EXPERIENCE_
- High School diploma or equivalent required
- Minimum of two (2) years relevant training or professional experience
- Prior library experience is a plus
- KNOWLEDGE, SKILLS and ABILITIES_
- Ability to deal tactfully and courteously in person and on the telephone with people in a business and public service context, and with professional colleagues
- Proficient in a Windows environment
- Ability to learn and adapt
- Above-average mathematical skills
- Ability to recognize and define problems, collect data, establish facts and draw valid conclusions
- Ability to work independently and as part of a team
- Ability to follow instructions, prioritize tasks and organize daily work flow
- LANGUAGE SKILLS _
- Spanish speaking ability preferred (the Library adds a premium to position’s hourly rate for demonstrated skills)
- Above-average written and oral language and communication skills
- Ability to read and comprehend written instructions and business correspondence, along with general business periodicals, professional journals, technical procedures and/or governmental regulations
- Ability to effectively write reports, business correspondence and procedural or technical manuals
- Ability to effectively present information and respond to questions from Library personnel and the general public in one-to-one and group situations
- PHYSICAL DEMANDS_
- Ability to speak, hear and see
- Ability to sit for an extended length of time
- Ability to occasionally reach with hands and arms
- Ability to occasionally climb, balance, stoop, kneel, and crawl
- Ability to occasionally lift or move up to 80 pounds
- SUPERVISORY RESPONSIBILITIES_
- _None

**SALARY AND BENEFITS**
- See Elkhart Public Library Wage Schedule
- See Elkhart Public Library electronic Employee Handbook
- This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. The above statements are not intended to be construed as an exhaustive list of duties and responsibilities that may be performed by a qualified applicant or individual with a disability. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions._

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