Era Support Administrator

2 weeks ago


Boston, United States Northeastern University Full time

About the Opportunity

Job Summary:
Qualifications:

- Bachelors degree in Computer Science, or equivalent experience.
- Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
- Self-motivate and work independently and as part of a team.
- Demonstrate curiosity, problem-solving skills, and ability meet deadlines.
- Knowledge of funding agency electronic research administration systems.
- Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
- Demonstrate understanding of how system management actions affect users and dependent / related functions.
- Demonstrate competency in selecting methods and techniques to obtain solutions.
- High proficiency using Confluence, SmartSheet, JIRA, ServiceNow, or other similar tools to create and update project schedules including dependencies, critical path, resources, estimates, budgets, and required reports.
- Requires basic knowledge of project management principles, theories, and concepts.
- Ability to create and deliver effective end user training.

Key Responsibilities:
Work with customers to resolve problems and escalate to senior level team members if needed. Manage the ticket queue and re-assign tickets as needed.

40%

Manage implementation, and test system enhancements, such as software, hardware and network configuration, updates and installations for projects or services with moderate scope.

10%

20%

15%

10%

Assess end user needs for information technology products and design services to meet those needs with an understanding of impact to the organization of such initiatives. Demonstrate competency in selecting methods and techniques to obtain solutions. Manage projects of diverse scope, size, impact.

5%

Position Type

Temporary

Additional Information
- Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement
- as well as commuting & transportation. Visit- for more information.Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see

.


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