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Automotive Service Advisor

4 months ago

Chandler, United States Subaru Chandler Full time

**Are you looking for an awesome career opportunity working with a dynamic team? We are Expanding and have an immediate opening**

**RACCAR Automotive-Subaru Superstore of Chandler,** a family-owned and operated is currently hiring experienced **Automotive Service Advisors** to join our award-winning team We are seeking a highly motivated and customer-oriented Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. Your primary goal will be to assist customers with their vehicle maintenance and repair needs, while maximizing sales opportunities.

**RESPONSIBILITIES**:

- Ensure customers receive prompt, professional, and superior service
- Complete a thorough vehicle walk around inspection during service write-up
- Prioritize required services, and be prepared to provide options upon request
- Keep customer informed on completion times, service expenses, and possible changes
- Know the product to answer characteristic and operational questions regarding customer’s vehicle
- Determine and recommend needed maintenance based on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor including parts
- Monitor the progress of each vehicle throughout the day, and update clients frequently
- Provide a thorough review of services performed when delivering finished vehicle to the customer.
- Ensure customer has a positive dealership experience

**QUALIFICATIONS**:

- 2+ years of Service Advisor / Used Car Reconditioning Writer experience
- Prior experience with Reynolds and Reynolds database systems is preferred
- Proficient computer skills (Including Microsoft Word and Excel)
- Process driven, motivated and have outstanding attention to detail
- Superior communication and organizational skills
- Outgoing personality, positive attitude, and professional appearance
- Committed and willingness to learn, and work as a team to achieve desired results

**We provide a positive, professional work environment. Our Team members enjoy terrific benefits which include**:

- Competitive compensation packages with volume bonuses
- Medical, Dental & Vision Insurance
- Short
- & Long-Term Disability, Life Insurance
- 401(K) Plan with company match
- PTO Paid Time Off
- Paid Training
- Growth opportunities
- Employee Discounts

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay: $75,000.00 - $145,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift

License/Certification:

- Driver's License (preferred)

Ability to Relocate:

- Chandler, AZ 85286: Relocate before starting work (required)

Work Location: In person