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Loan Servicing Associate- Payments and Statements

4 months ago

Chicago, United States Renovo Financial Full time

**Position: Loan Servicing Associate
- Payments and Statements**

**Who We Are**:
**Position Summary**:
The Loan Servicing Associate

**Responsibilities**:

- Draft, reconcile and finalize payoff and paydown statements
- Reconcile payments and assist in sending out monthly payment statements
- Draft monthly ACH payments
- Process returned payments
- Contribute to process improvement and propose edits to policies, procedures, and job aids as needed
- Assist in customer service outreach and response as needed
- Become and maintain an Illinois notary registration
- Live in the Chicagoland area or be willing to relocate
- Ability to multi-task while maintaining high attention to detail
- Manage daily tasks and prioritize workload independently
- Excellent written and verbal communication
- Outstanding organizational skills
- Ability to interface with all levels of the organization from loan servicing associates to senior management
- Team-player that will work to find solutions
- In Office role with minimum flexibility for remote work
- Strong problem-solving and critical thinking skills
- Previous experience in loan servicing is a plus but not required
- Proficiency in Microsoft Outlook, Word, and Excel is required
- Experience with Salesforce is a plus
- Experience with real estate a plus but not require

**Behavioral Characteristics**:

- **Ethical Conduct**:Uphold the highest standards of ethical conduct and professionalism.
- **Self-Motivated**:You take on tasks without waiting to be told what to do
- **Positive Attitude**:You approach situations with a proactive and positive attitude
- **Adaptable**: Ability to collaborate effectively with cross-functional teams and work in a fast-paced, dynamic environment.
- **Team Player**:You believe that to be successful you need to leverage and trust your team. You lead by example.
- **Openminded**:Always seeks to find and develop creative solutions.
- Renovo offers full-time employees a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, voluntary benefit offerings (life insurance and short-term disability), pre-tax FSA, commuter and dependent care benefits, maternity/paternity, hybrid work schedule, and more._

Pay: $40,000.00 - $45,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

Work Location: In person