Mobile Support

2 weeks ago


Chicago, United States TekWissenLLC Full time

This position will focus more on the mobility support (iPads, iPhones, Androids) functions instead of the computers.
- Take ownership of issues carrying out problem analysis to implement temporary or permanent fixes with the aim or restoring service to the customer as soon as possible; escalating incidents or problems to other support teams when necessary.
- Accurately record, update and document support activities using service management software.
- Responsible to ensure completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands.
- Search and utilize knowledge; create, modify, and publish support documentation to ensure accurate knowledge and promote Level 1 first call resolution or user self-service where possible.
- Work with the Level 1 Service Desk, other Technicians, Senior Technicians, Hardware, and Engineering to understand support needs.
- Provide expertise on support services or on-call level-2 support when requested. Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, data security, and hardware and software procurement and usage guidelines.

**Years of experience/education and/or certifications required**:

- 4 to 7 years of equivalent experience

**What are the top 3-5 skills requirements should this person have?**
- Level 2 Mobility Support Experience supporting iPads, iPhones, Androids

2Experience working with Carriers (AT&T and Verizon)
- Experience working with corporate managed devices and an Mobile Device Management Platform (MobileIron)
- Strong troubleshooting ability
- Customer Service / Customer Focus
- Strong Verbal and written communication skills

**What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?**
- 2-5 years of experience in a corporate environment
- Experience supporting remote based or field sales users
- Experience with ServiceNow ticketing System
- Experience with a TEM (Telecom Expense Management Platform) example: Tangoe, MDSL, Asignet Experience with MobileIron/Ivanti
- Experience Apple Device Enrollment Program or Apple Business Manager

**TekWissen® Group is an equal opportunity employer supporting workforce diversity.**

**Job Types**: Full-time, Contract

Pay: $30.00 - $32.00 per hour

Work Location: In person



  • Chicago, United States Mobile Anesthesiologists Full time

    Are you a fast learner looking for an opportunity to advance your career quickly? **Mobile Anesthesiologists** is expanding, and we have an immediate opening for a full-time** Scheduling Coordinator who is eager to be promoted to a manager within 4-6 months.** **Position overview**: The Scheduling Coordinator supports and collaborates with the Scheduling...


  • Chicago, United States Mobile Anesthesiologists Full time

    Job DescriptionJob DescriptionMobile Anesthesiologists is expanding, and we have immediate openings for Full Time Peri Anesthesia RNs. As the Peri Anesthesia RN, you will be responsible for the pre, intra, and post-operative patient care. Work hours: Monday – Friday; no evenings, no Sundays, no overtime, no holidays are required. Some working Saturdays are...


  • Chicago, United States Mobile Anesthesiologists Full time

    Job DescriptionJob DescriptionAre you a fast learner looking for an opportunity to advance your career quickly? Mobile Anesthesiologists is expanding, and we have an immediate opening for a full-time Scheduling Coordinator who is eager to be promoted to a manager within 4-6 months.Position overview:The Scheduling Coordinator supports and collaborates with...


  • Chicago, United States Jones Lange Lasalle, Inc. Full time

    The Maintenance Technician supports operation, inspection, and maintenance processes to mechanical, electrical, plumbing and kitchen equipment and systems in assigned facilities. Assists Mobile Engineers (HVAC/ R) and Control Systems Technicians in m Maintenance Technician, Systems Technician, Technician, Equipment Maintenance, Mobile, Technical, Property...


  • Chicago, United States Penn Foster Inc Full time

    Company Description Light & Wonder brings together over 5,000 employees from six continents to provide cross-platform solutions, we create, innovate and develop premium gaming content for millions of users to enjoy worldwide. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable...


  • North Chicago, United States Collins Consulting Full time

    Payroll and Tax Analyst Our Global Mobility Team is currently seeking a Global Mobility Payroll and Tax Analyst to join our team locally in a contract position in a dual role outlined below. The global mobility team manages the client?s expatriate population as well as the domestic and international relocation programs. We have expatriates in over 45...


  • Chicago, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Immigration & Global Mobility SpecialistLocation: Remote – CST hoursIndustry: Consulting ServicesAbout Our Client: Our client, a prominent consulting firm, is seeking an Immigration & Global Mobility Specialist to join their team in a fully remote capacity to cover a 5 month leave. Job Description: Our client is...

  • Advocate Mobile Unit

    3 weeks ago


    Chicago, United States Family Rescue Full time

    Job DescriptionJob DescriptionTITLE: Mobile Advocate - Bi LingualFT/PT: Full time (35+ hours per week, may include some evenings and weekends)CLASSIFICATION: Non -Exempt- SalariedPAY GROUP: Level 16REPORTS TO: Mobile Unit CoordinatorSUPERVISES: N/AFUNCTION: The Mobile Unit Advocate has the responsibility provide counseling and advocacy services to walk-in...


  • Chicago, United States Diverse Lynx Full time

    1. Have 5-10 years of experience of test automation - Web, Mobile2. Experience in mobile automation using Appium3. Ability to lead creation and maintenance of advanced suites of automated scripts for the full stack4. Demonstrated experience in designing automation creating modular test scripts for reuse.5. Coding or working familiarity with Jasmine, Angular,...


  • Chicago, United States Diverse Lynx Full time

    1. Have 5-10 years of experience of test automation - Web, Mobile2. Experience in mobile automation using Appium3. Ability to lead creation and maintenance of advanced suites of automated scripts for the full stack4. Demonstrated experience in designing automation creating modular test scripts for reuse.5. Coding or working familiarity with Jasmine, Angular,...

  • JavaScript Developer

    2 weeks ago


    Chicago, United States Havensight Consulting Group, LLC Full time

    Job DescriptionJob DescriptionPosition Summary:Come work for an exciting firm based in Chicago’s West Loop. We are looking for dynamic, hardworking candidates who like to have fun for this full-time JavaScript Developer position. You will work with customers and other consultants on our team to identify, specify, design, develop, and implement Mobile...


  • Chicago, United States Uber Full time

    **About the Role** We are currently looking for a Program Manager for our Regulatory, Mobility Legal team. We are seeking specific expertise in supporting a fast-paced organization through the development, implementation, and management of regulatory strategy and programs to ensure compliance with local and national regulations. If you are naturally...

  • Technology Support

    2 weeks ago


    Chicago Heights, United States Chicago Heights Fire Department Full time

    Position Type: Technology/Technology Support Date Posted: 4/22/2024 Location: Central Office Position: Technology Support Professional Required Qualifications: A College Degree in Technology or related field Strong technical understanding of various hardware and software systems Positive attitude and the ability to work in a team environment Excellent...

  • Technology Support

    2 days ago


    Chicago Heights, United States Chicago Heights Fire Department Full time

    Position Type: Technology/Technology Support Date Posted: 4/22/2024 Location: Central Office Position: Technology Support Professional Required Qualifications: A College Degree in Technology or related field Strong technical understanding of various hardware and software systems Positive attitude and the ability to work in a team environment Excellent...


  • Chicago, United States Cook County Health & Hospitals System Full time

    **COMMUNITY MOBILIZATION COORDINATOR** **Job Number**:00134207** **Job Posting**: May 13, 2024, 2:05:05 PM **Closing Date**: May 27, 2024, 11:59:00 PM Full-time **Shift Start Time**: 8:00 A.M. **Shift End Time**: 4:00 P.M. **Posting Salary**: COMPETITIVE SALARY **Organization**: Health and Hospital Systems **LOCATION: JOHN H STROGER JR...


  • Chicago, United States Millennium Management Full time

    Trade Floor Support Engineer This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users. The role will require the individual to interface directly with trading business units to ensure the rest of the support team is meeting the business needs. The role is also responsible...

  • HRDI-Mobile Crisis

    4 weeks ago


    Chicago, United States Friend Health Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY OF SPECIFIC DEPARTMENTThe Mobile Crisis Mental Health professional will complete an emergency assessment, stabilization, and linkage to individuals in crisis to avoid more restrictive levels of care with the goal of immediate symptom reduction, stabilization, and restoration to the previous level of functioning...


  • Chicago, United States Friend Health Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY OF SPECIFIC DEPARTMENTThe Mobile Crisis Mental Health professional will complete an emergency assessment, stabilization, and linkage to individuals in crisis to avoid more restrictive levels of care with the goal of immediate symptom reduction, stabilization, and restoration to the previous level of functioning...

  • IT Support Analyst I

    3 weeks ago


    Chicago, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    General Statement Under supervision, supports computer systems by providing hardware support, software technical support and screening service requests for personal computers and telecommunication equipment. Essential Job Functions Essential job functions are fundamental, core functions common to positions in a classification. They are not...


  • Chicago, United States Harmer Full time

    The Technical Support Analyst will be handling desktop and mobility troubleshooting, hardware/software installation and upgrades, and PC relocations. This individual will interface with financial industry professionals daily, and requires a high level of presentation, communication, and professionalism to succeed.ResponsibilitiesMonitoring/MaintenanceMonitor...