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Clinical Access Manager

1 month ago

Santa Monica, United States UCLA Health Full time

**Description**

As the Clinical Access Manager, you will oversee the patient triage and subsequent placement process with a behavioral health provider either within UCLA Behavioral Health Associates, UCLA Behavioral Health Network, or appropriate connections with another provider. You will provide training and orientation to all new employed clinical advisors, attend leadership meetings, supervise the triage, clinical advisor teams, as well as the Behavioral Health Network staff.

You will also serve as a patient advocate and demonstrate problem solving skills to resolve conflict and to assist patients/families/caregivers to identify their past and present coping skills. You will work collaboratively with the patient, community resources, other providers, managed care operations, the UCLA Health System, and health plans to implement, identify, coordinate, and monitor options and services to meet at-risk patients’ healthcare needs. You will aim to foster continuity of care and reduce unnecessary utilization of healthcare services by coordinating and providing health services that meet individuals’ health needs. By connecting key individuals involved in the care of the patient and decreasing fragmentation and duplication of care, you will be able to enhance the quality and cost effectiveness of the care that is delivered in the outpatient setting. You will be required to keep current with the professional mental healthcare knowledge and pursue further enhancement of job-related knowledge.

In addition, you will provide a range of services to multidisciplinary teams with emphasis on outpatient practices of the UCLA Health-Behavioral Health Associates serving pediatric, adult, and geriatric populations. Duties may include psychosocial assessment; care coordination, consultation to the team, individual, family or group psychotherapeutic treatment; liaison with community agencies; treatment plan documentation; and disposition planning and advocacy.

Salary Range: $95,900 - $222,100 Annual

**Qualifications**
- Current California License as LCSW or LMFT
- A Master's degree from an accredited school of social work or psychology
- 5 years post-graduate clinical experience
- Clinical supervisory experience strongly preferred
- Knowledge of social work/psychology ethics and scope of practice
- Knowledge of psychosocial factors related to all life stages; expertise in at least one stage
- Ability to communicate clearly and therapeutically with patients and families regarding diagnosis, progress, treatment plan recommendations
- Knowledge of child, adult and geriatric abuse and neglect reporting laws and procedures
- Knowledge of scope of practice of relevant other disciplines including psychiatry, psychology, psychiatric nurse practitioners
- Knowledge of pertinent current community resources and ability to maintain positive, professional relationships with a variety of community agencies
- Demonstrated resourcefulness, effective written and verbal communications and diplomacy
- Demonstrated leadership and organizational abilities with previous demonstration of consistency, independence, flexibility, initiative and creativity
- Skill at writing documentation that is timely, meaningful, complete, legible, grammatically correct, concise and consistent with legal and administrative standards
- Experience and skill interacting with health care providers in a multidisciplinary setting
- Working knowledge of general theoretical and clinical models
- Ability to develop effective rapport and working therapeutic alliances with patients
- Skill in writing clear and complete clinical notes and summaries of clinical evaluations
- Ability to perform a complete mental status exam and recognize changes in mental status
- Ability to establish and maintain effective and mutually respectful relationships with professionals and support staff
- Knowledge of pertinent current community resources, including income maintenance, mental health treatment, special education, residential and vocational supports
- Ability to provide and maintain appropriate coordination of care with existing providers and/or variety of community agencies and demonstrate assertiveness, persistence, and diplomacy as an advocate for the patient
- Experience with clinical supervision and or training of mental health providers in a pediatric, adult and geriatric setting

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