Current jobs related to Customer Experience - Austin - Aceable

  • Director of Customer Experience

    2 weeks ago

    Austin, Texas, United States Made In Cookware Full time

    {"title": "Customer Retention and Lifecycle Director", "subtitle": "Drive Customer Engagement and Loyalty", "content": "We are seeking a seasoned professional to lead our customer retention and lifecycle efforts. As the Director of Customer Experience, you will be responsible for developing and executing a comprehensive strategy to drive customer engagement...

  • Customer Experience Representative

    4 months ago

    Austin, United States Chive Media Group Full time

    **Position:** Customer Experience Representative **Location:** Austin, TX **Job Id:** 195 **# of Openings:** 1 **CUSTOMER EXPERIENCE REPRESENTATIVE (Austin, TX)** The Chivery team is growing and seeking a Customer Experience Representative for our E-commerce business! Our Customer Experience Representatives are passionate and self-motivated individuals...

  • Customer Experience Representative

    2 weeks ago

    Austin, Texas, United States Alen Corporation Full time

    About Alen CorporationAlen Corporation is a leading provider of innovative solutions for customer experience management. We are seeking a highly skilled and motivated individual to join our team as a Customer Experience Representative.Job SummaryThe Customer Experience Representative will be responsible for providing exceptional customer service and support...

  • Customer Experience Associate

    2 weeks ago

    Austin, Texas, United States Huckberry Full time

    {"title": "Customer Experience Role", "description": "Huckberry is seeking a skilled Customer Experience professional to provide exceptional support to our customers through various communication channels. As a key member of our team, you will be responsible for delivering a world-class customer experience, exceeding expectations, and driving customer...

  • Customer Experience Representative

    2 weeks ago

    Austin, Texas, United States Huckberry Full time

    About the Role:Huckberry is seeking a highly skilled Customer Experience Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key Responsibilities:Provide timely and effective support to customers via email, phone, and live...

  • Customer Experience Representative

    2 weeks ago

    Austin, United States Freedom Solar, LLC Full time

    Freedom Solar Power is one of the largest and fastest-growing solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida. Our commercial business has a nationwide reach. At Freedom Solar Power, our strong reputation in the industry is based on our dedication to quality workmanship and...

  • Director of Customer Experience

    5 months ago

    Austin, United States OpsLock Inc Full time

    **Director of Customer Experience** * Austin, TX - Remote OK * Full-Time * Customer Experience * Director of Customer Experience Opslock makes the world a safer place to work. Traditional safety software focuses on increasing the efficiency of traditional paper-based systems. Opslock focuses on actually making work safer. We using technology to help...

  • Customer Experience Representative

    2 weeks ago

    Austin, United States Freedom Solar Power Full time

    Freedom Solar Power is one of the largest and fastest-growing solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida. Our commercial business has a nationwide reach. At Freedom Solar Power, our strong reputation in the industry is based on our dedication to quality workmanship and...

  • Customer Experience Manager

    3 weeks ago

    Austin, Texas, United States A2I Enterprise, inc Full time

    About the RoleA2I Enterprises, inc is seeking a highly motivated and customer-focused Business Management Consultant to join our team. As a Business Management Consultant, you will play a key role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong relationships with...

  • Customer Experience Associate

    6 days ago

    Austin, Texas, United States Blue Apron Full time

    About Blue ApronAt Blue Apron, we're passionate about cooking and creating experiences in our customers' home kitchens. Our team is dedicated to delivering exceptional customer service and building strong relationships with our customers.Job SummaryWe're seeking a highly motivated and enthusiastic Customer Experience Associate to join our fast-paced and...

  • Customer Experience Specialist

    1 week ago

    Austin, Texas, United States Cisco Full time

    Customer Success Specialist RoleAs a key member of our Cisco team, you will drive customer success for our Umbrella and Secure Access portfolio. This strategic role requires a deep understanding of customer needs and technical expertise to deliver exceptional results.Key Responsibilities:Develop and execute customer success plans to drive adoption and...

  • Customer Experience Manager

    2 weeks ago

    Austin, Texas, United States Wix Inc Full time

    About the RoleWe are seeking an experienced Senior Manager to lead our Customer Care Team as a Customer Care Site Lead. As a key member of our team, you will be responsible for overseeing the performance of our Customer Care Experts, mentoring and advising managers, and driving business growth through exceptional customer experiences.Key...

  • Customer Experience Specialist

    2 weeks ago

    Austin, Texas, United States Cisco Full time

    About the RoleCisco is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for driving customer success and accelerating the onboarding of Cisco Umbrella and User Protection Suite portfolio.Key ResponsibilitiesDevelop and maintain in-depth security product knowledge, with...

  • Customer Experience Associate

    2 weeks ago

    Austin, Texas, United States Huckberry Full time

    About the RoleHuckberry is seeking a highly skilled and empathetic Customer Experience Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key ResponsibilitiesCustomer Support: Respond to customer inquiries and resolve...

  • Customer Experience Director

    3 weeks ago

    Austin, Texas, United States OpsLock Inc Full time

    Director of Customer ExperienceFull-TimeCustomer ExperienceOpsLock Inc is committed to improving workplace safety through cutting-edge technological solutions. Our approach emphasizes proactive safety strategies to mitigate workplace risks, setting us apart from conventional safety software.We are in search of a skilled Director of Customer Experience who...

  • Customer Experience Specialist

    4 days ago

    Austin, Texas, United States Enterprise Mobility Inc Full time

    Customer Experience RepresentativeEnterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team at the Austin International Airport facility. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for all customers, and facilitating the rental...

  • Customer Experience Manager

    2 weeks ago

    Austin, Texas, United States Purple Communications Inc Full time

    Job Description**Job Summary:**Purple Communications Inc is seeking a highly skilled Customer Experience Supervisor to join our world-class team. As a leading provider of communication services for the deaf and hard of hearing communities, we strive to deliver high-quality services with innovative products that break down communication barriers for our...

  • Customer Experience Specialist

    2 weeks ago

    Austin, Texas, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our clients, ensuring a positive experience from initial contact to rental completion.Key ResponsibilitiesCustomer Interaction: Meet and...

  • Customer Experience Associate

    6 days ago

    Austin, Texas, United States Huckberry Full time

    About the RoleHuckberry is seeking a highly skilled Customer Experience Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key ResponsibilitiesProvide timely and effective support to customers via email, phone, and live...

  • Customer Experience Specialist

    10 hours ago

    Austin, Texas, United States Enterprise Mobility Inc Full time

    Customer Experience RepresentativeEnterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers.Responsibilities:Meet and greet customers in a professional and friendly...

Customer Experience

3 months ago

Austin, United States Aceable Full time

**ABOUT THIS POSITION**

Aceable is seeking a **Customer Experience Advocate** to join our CX Team. As a part of the Customer Experience team, you ensure customer issues are addressed, questions are answered, and quality standards are met on each call or contact. You strive to make each contact and call a positive experience for our customers. You are always willing to help others, and you have a passion for learning new skills.

**WHAT YOU'LL DO**
- Ensure customer contacts are addressed, questions are answered, and quality standards are met for each interaction
- Stay current and informed on product updates, new tools, and changes along with departmental processes while continually looking for ways to improve
- Accurately document all customer interactions within our customer database
- Pursue growth by participating in coaching and training sessions
- Identify and escalate situations requiring urgent attention to the appropriate resources

**WHAT YOU'LL NEED**
- 1 year customer service or relevant experience
- Availability for weekend and/or evening work
- Ability to listen to and understand the needs of each customer, de-escalate when needed, and provide productive solutions for customers
- Ability to type at a steady pace (40+ WPM)
- Ability to open web browser and navigate multiple tabs simultaneously
- Strong customer focus and desire to create delight for our students
- Effective and clear verbal and written communication, including proper grammar
- Organizational skills; detail
- and quality-oriented
- Impeccable time management and ability to handle a dynamic environment with multiple deadlines
- **A suitable remote working environment with reliable internet connection and distraction free, quiet area for calls is required. Laptop, headset, and voice-over phone equipment will be provided**

**BONUS POINTS**
- Chat/Text support experience
- Bilingual (additional pay differential may apply)

**ABOUT ACEABLE**

Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification.

After launching our first mobile app to provide accredited driver's ed courses, Aceable expanded into real estate education and most recently entered into healthcare education. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month

Aceable has been awarded as one of the Best Places to Work in Austin for multiple years running by numerous entities, such as the Austin Business Journal, BuiltInAustin, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student-lives as possible.

**ABOUT THE **CX** TEAM**

The Aceable Customer Experience Team is the first point of contact for our students. We are a creative, problem-solving, and results-driven team who deliver excellent customer service through thorough and clear resolutions for every student. We have a passion for pursuing growth through training, coaching, and learning new skills.

**ACEABLE PERKS**
- Join one of Austin's Best Places to Work in 2023
- Competitive total rewards (base salary + bonus/stock options, if applicable)
- 401k match
- Robust medical, dental, and vision benefits
- Generous paid time off programs + 19 paid holidays per year
- Flexible work schedule
- Wellness programs
- Our own space on the top floor of a downtown Austin building with free parking
- Weekly lunch, a fully stocked fridge, and plentiful snacks
- Company events and activities (holiday events, happy hours, volunteering)
- #PursueGrowth Reimbursement ($600 per year for full-time employees)
- Free Roadside Assistance subscription
- Passionate teammates excited to help you succeed and learn
- NOTE: Our team is currently working in a hybrid work environment with flexibility to work in office or remote based on role/department

Aceable is able to hire in the following states: Colorado, Massachusetts, Mississippi, Nebraska, New Jersey, North Carolina, Texas, Utah.

Compensation: $12-$15/hr