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Customer Experience Associate

2 months ago

Austin, Texas, United States Huckberry Full time
{"title": "Customer Experience Role", "description": "

Huckberry is seeking a skilled Customer Experience professional to provide exceptional support to our customers through various communication channels. As a key member of our team, you will be responsible for delivering a world-class customer experience, exceeding expectations, and driving customer satisfaction.

Key Responsibilities:
  • Provide expert support to customers via email, phone, live chat, and social media
  • Own the customer experience, working to resolve issues and exceed customer expectations
  • Proactively identify solutions to problems and propose improvements
  • Collaborate with brand partners to facilitate resolutions and ensure customer satisfaction
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to empathize with customers and provide personalized support
  • Strong problem-solving skills and ability to work independently
  • Reliable home internet connection and ability to work flexible hours
Qualifications:
  • Located and authorized to work in the state of Texas (Austin area preferred)
  • Experience working in customer-facing roles, preferably in a retail or e-commerce environment
  • Ability to learn and adapt to new products, brands, and systems
  • Strong organizational and time management skills
Benefits:
  • Medical, Dental, Vision benefits
  • 401(k) plan with 2% employer contribution
  • Employer-sponsored Life and Long Term Disability Insurance
  • Paid Vacation and Sick time accrual
  • Flexible WFH arrangements
  • Generous employee discount on our site
About Huckberry:

Huckberry is a leading men's lifestyle retailer and media company, dedicated to providing high-quality products and exceptional customer service. We value diversity, inclusivity, and mutual respect, and we are committed to creating a workplace where all employees can thrive.

", "lang_code": "en-US"}