Desktop Support Technician
3 weeks ago
This role will work from Fairfax office 5 days per week
**About Us**:
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE
**Position Overview**:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
**Responsibilities**:
- Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
- Install OS; test configuration; run diagnostics
- Configure computers and devices for network
- Image computer systems
- Install updates and scripts
- Run diagnostics, repair and test computer equipment/devices
- Act as the first level support for customer technology problems and identify root causes, resolve,
- and monitor technology support requests in a timely, effective, and professional manner
- Properly escalate and document unresolved queries to the next level of support
- Regularly maintain internal service ticket and time entry information
**Qualifications**:
- Some college or equivalent experience; technical coursework
- Entry level with some prior experience providing technical support in a business environment.
- Windows OS experience
- Hands on and practical knowledge of networks and computer systems.
- Excellent oral and written communications skills with customers and peers; tactful and effective
- customer communications.
- Strong team player
- Previous position with customer service experience.
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