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Police Communications Operator

5 months ago

Cumberland County PA, United States Commonwealth of PA Full time

**THE POSITION**:
**DESCRIPTION OF WORK**:
As a PCO, you receive calls from the general public and from county 911 operators regarding emergency and non-emergency police issues. Your duties include questioning callers to gather details, determining response requirements, and assigning relative priorities of incidents. You also dispatch and relay incident information to responding troopers, contact municipal police, fire, ambulance, towing, and the Pennsylvania Department of Transportation to provide incident details and request assistance and response. In addition, you communicate with troopers and other PCOs regarding active incidents or concerns.

Other responsibilities include utilizing various software programs to access, research, and maintain records and establishing and maintaining incident information in electronic record management systems.

Interested in learning more? Additional details regarding this position can be found in the position description.

**Work Schedule and Additional Information**:

- Full-time employment, 40-hour work week
- Work hours are rotating shifts, including weekends and holidays, 30-minute lunch.

**REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY**:
**QUALIFICATIONS**
**Minimum Experience and Training Requirements**:

- Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; **or**:

- Two years of experience using computer systems for entering, updating, and retrieving information; **or**:

- Completion of 60 college credits;** or**:

- An equivalent combination of experience and training.

**Special Requirements**:

- All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
- All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
- All employees must obtain active Commonwealth Law Enforcement Assistance. Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

**Additional Requirement**:

- You must be able to perform essential job functions.

**Legal Requirements**:

- You must pass criminal history and background investigations.

**How to Apply**:
***
**Veterans**:
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**Telecommunications Relay Service (TRS)**:

- 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

Learn more about our Total Rewards by watching this short video

**Health & Wellness**

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

**Compensation & Financial Planning**
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
**Work/Life Balance**
We know there’s more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
**Values and Culture**
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
**Employee Perks**
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

- Eligibility rules apply.