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Financial Assessor Patient Accounting
4 months ago
**Company Description**
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
The **Financial Assessor Patient Accounting** reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
**Responsibilities**:
- Consistently meet or exceed productivity standards, targets, error ratios, and reporting requirements assigned by the Patient Accounting Lead Financial Assessor and Operations Coordinator.
- Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up including root cause analysis to reduce/prevent future denials while working to overturn denials for payment resolution.
- Support the operations related to optimum third party accounts receivables (i.e. Managed Care, Commercial, Medicare, Medicaid, Replacement plans, Workers Compensations, Corporate Accounts, Research, and Specialty AR Accounts).
- Perform daily, systematic reviews of work lists to ensure all accounts already to be worked are completed.
- Utilize Government, Commercial, and regulatory guidelines for collection of outstanding accounts. Recommend accounts for contractual or administrative write-off and provide appropriate justification and documentation.
- Practice HIPAA privacy standards and ensure compliance with patient health information privacy practices. Provide individual contribution to the overall team effort of achieving the department accounts receivable goals.
- Identify opportunities for customer, system and process improvement and submit to management.
- Follow the NMHC general Policy and Procedures, the Departmental Policy and Procedures, and any Emergency Preparedness Procedures. Follow Joint Commission and outside regulatory agencies mandated rules and procedures.
- Utilize assigned computer hardware and report hardware problems to the appropriate supervisor.
- Assist the Patient Accounting Operational Coordinator and Patient Accounting Team Lead Financial Assessor with special projects and other duties as assigned, as necessary. Attend training and seminars as assigned and approved by the Patient Accounting Operations Coordinator.
**Qualifications** Required**:
- High School diploma or equivalent
- One year related work experience or college degree
- Ability to perform mathematical calculations
- Basic knowledge of medical terminology and billing practices
- Learn quickly and meet continuous timelines
- Exhibit behaviors consistent with principles of excellent service.
**Preferred**:
- Two or more years’ college or college degree.
- Call center, telephone work experience or cash collections experience.
- Knowledge of Epic Systems.
- Two (2) years progressive work experience in a hospital/ physician billing or SBO environment.
- Detail-oriented, good organizational skills, and ability to be self-directed.
- Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere.
- Flexibility to perform other tasks as needed in an active work environment with changing work needs.
- High-level problem solving, analytical, and investigational skills.
- Excellent internal/external customer service skills.
**Additional Information**
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
