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Lead Person

3 months ago

Lakeville, United States Acushnet Company Full time

**WE ARE A PRODUCT COMPANY.**

**WE ARE A PROCESS COMPANY.**

**ABOVE ALL, WE ARE A PEOPLE COMPANY.**

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we’ve been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, **“Autograph your work with excellence.” **We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

**Summary**:The **Lead Person - Returns **will lead associates working within the Returns Goods work areas for all product groups. To oversee, coordinate, and modify as needed the activities of the individuals within the work group. To manage the flow of work and information into, out of, and within the Returns Goods work areas. To maintain and distribute reports and documents as directed and as needed.

**Responsibilities**:

- Ensure work area is safe, clean, and well organized.
- Ensure work is prioritized correctly.
- Ensure an even and consistent workflow through all department processes.
- Direct and coordinate the activities and assignments of all associates assigned to the area.
- Monitor work methods and coach to established operating procedures.
- Ensure all associates are following established policies, rules and regulations.
- Notify Team Leader about performance issues.
- Ensure tools, equipment, and supplies are adequately supplied and properly maintained.
- Provide training, directly or through trainers, to all associates as needed.
- Recognize and report disciplinary issues, timely.
- Monitor and report variances to established service levels.
- Recognize staffing inequities and report need to increase or reduce staff accordingly.
- Recognize, diagnose, and fix/report system problems.
- Forecast daily work completion.
- Report daily work completion.
- Work closely with other departments ensuring effective and timely transfer of product and information.
- Monitor and manage product and operating supplies inventories.
- Work closely with third-party providers ensuring good work flow, information flow, and adequate Acushnet furnished supplies and equipment.
- Investigate and respond to internal and external queries.
- Notify Team Leader if unable to resolve.
- Work with system managers to resolve computer and IS problems.
- Assist Team Leader with projects as needed.
- Assist other areas as needed.

**Requirements**:

- High School Diploma or equivalent.
- Manhattan Associates WMS experience required.
- Acushnet Global System experience required.
- Radio Frequency hand-held computer experience required.
- Distribution center processing experience required.
- Returns Merchandise processing experience preferred.
- Good communication skills including direct, telephone, and electronic.
- Proven effective delegating skills.
- Good analytical skills.
- Proven reliability and punctuality record.
- Demonstrated leadership skills.
- Demonstrated interpersonal skills.
- Demonstrated analytical skills.
- Demonstrated accurate, high quality work.
- Must have the ability to: Read, write and speak English, Perform basic math calculations, Use a computer, Pass Leadership Assessment