Call Center Customer Service Agent

3 weeks ago


Chicago, United States Elevation Academy Full time

**Position Title**: Call Center Customer Service Agent
**Location**: Chicago, IL
**Department**: Customer Service
**Employment Type**: Full-time

**Company Overview**:
Elevation Academy is a premier personal coaching company dedicated to helping individuals achieve their personal and professional goals. Our team of expert coaches provides personalized guidance, resources, and support to empower our clients to reach their highest potential. We are committed to delivering exceptional service and fostering a positive, growth-oriented environment.

**Job Summary**:
**Key Responsibilities**:

- Issue Resolution: Address and resolve client concerns, complaints, and issues promptly and effectively, ensuring client satisfaction.
- Information Provision: Provide clients with accurate information about our coaching programs, services, and policies.
- Scheduling: Assist clients with scheduling coaching sessions, managing appointments, and coordinating with coaches.
- Follow-Up: Conduct follow-up communications with clients to ensure their issues are resolved and their experience is positive.
- Team Collaboration: Collaborate with team members and coaches to address client needs and improve service delivery.
- Continuous Improvement: Identify opportunities for process improvement and contribute ideas to enhance customer service operations.
- Training: Participate in ongoing training sessions to stay updated on our coaching programs, company policies, and customer service best practices.

**Qualifications**:

- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high call volumes and work under pressure.
- Strong organizational and multitasking skills.


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