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Call Center Customer Service Agent

4 months ago

Chicago, United States Elevation Academy Full time
Job DescriptionJob Description

Position Title: Call Center Customer Service Agent

Location: Chicago, IL

Department: Customer Service

Employment Type: Full-time

Company Overview:

Elevation Academy is a premier personal coaching company dedicated to helping individuals achieve their personal and professional goals. Our team of expert coaches provides personalized guidance, resources, and support to empower our clients to reach their highest potential. We are committed to delivering exceptional service and fostering a positive, growth-oriented environment.

Job Summary:

Elevation Academy is seeking a dedicated and empathetic Call Center Customer Service Agent to join our team. The ideal candidate will be passionate about helping people, possess excellent communication skills, and thrive in a fast-paced environment. This role involves handling customer inquiries, resolving issues, and providing support to ensure a seamless experience for our clients.

Key Responsibilities:

  • Customer Support: Handle inbound calls, emails, and chat inquiries from clients with professionalism and empathy.
  • Issue Resolution: Address and resolve client concerns, complaints, and issues promptly and effectively, ensuring client satisfaction.
  • Information Provision: Provide clients with accurate information about our coaching programs, services, and policies.
  • Scheduling: Assist clients with scheduling coaching sessions, managing appointments, and coordinating with coaches.
  • Follow-Up: Conduct follow-up communications with clients to ensure their issues are resolved and their experience is positive.
  • Team Collaboration: Collaborate with team members and coaches to address client needs and improve service delivery.
  • Continuous Improvement: Identify opportunities for process improvement and contribute ideas to enhance customer service operations.
  • Training: Participate in ongoing training sessions to stay updated on our coaching programs, company policies, and customer service best practices.

Qualifications:

  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high call volumes and work under pressure.
  • Proficiency in using CRM software and basic computer applications (e.g., Microsoft Office).
  • Strong organizational and multitasking skills.