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Call Center Agent

4 months ago

Chicago, United States Home City Ice Full time

**Call Center Agent**

**Responsibilities will include**:

- Answer inbound customer calls and provide information as requested
- Enter customer requests for ice
- Enter new sales leads or customer issues to HCI Sales Department
- Effectively manage challenging customers over the phone

**Requirements**:

- **Clean background history**:

- Phone experience is a plus
- Computer savvy
- Positive attitude
- Detail-oriented
- Self-starter and productive
- Team player
- Flexible schedule
- Answering an average number of calls. (18-20 calls per hour)

**Hours**:
**Job Types**: Full-time, Part-time

20-32 hours/week-- Seasonal Job

**Must be available for 1 weekend day per week (Saturday or Sunday)**

Shifts: 5-8 hour shifts

Hours of Operation: 7am-5pm

Thank you for your interest in joining the Home City Ice Team

**Job Types**: Full-time, Part-time, Seasonal

**Benefits**:

- Flexible schedule

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Every weekend
- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Work Location: In person