Director of Housekeeping

2 weeks ago

Chicago, United States One Source Hospitality Solutions Full time

**Job description**

**ONE SOURCE is looking for a Director of Housekeeping, that is Bilingual (English and Spanish) for a downtown full service hotel.**

**Job Summary**

The Director-Housekeeping is responsible for ensuring efficient operations of the Housekeeping Department in accordance with the Company standards as well as leading the entire Housekeeping Department in an efficient manner providing all guests with quality service and a clean and safe environment throughout their stay, while effective managing department staff, departmental expenses and maximizing service levels. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

**Responsibilities**:

- Must be proficient in Windows operating systems Company approved spreadsheets and word processing
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must be able to lead by example and follow company standards and policies.
- Must be able to convey information and ideas clearly, both oral and written.
- Must have the ability to lead, provide direction and guidance to staff, other department peers and or as needed to provide information about department performance, needs, etc.
- Will be responsible for the overall hiring, scheduling, leadership, organizing of activities, employment recognition, etc. of the Housekeeping Department.
- Must be able to effectively address concerns with department staff, including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests and ensure a successful resolution.
- Must be able to prioritize departmental functions and assign work to department staff to meet due dates and deadlines.
- Must be able to collaborate with other department leaders and supervisors and members of the Executive Committee.
- Must be able to multi-task and plan work for the day, week and month for self and others.
- Ability to lead, train, supervise work of department staff, assist with scheduling, employee guidance and direction. Will ensure staff is properly trained and aware of hotel brand standards.
- Will provide direction, instructions and will make decisions to ensure a smooth operation of department functions.
- Must, at all times, be attentive, friendly, helpful and courteous to all guests, manners, and other team members.
- Will inspect the work and performance of other housekeeping attendants. Will provide overall guidance and feedback to ensure work activities are properly completed and will communicate to Regional Director of Operations any additional concerns that need to be addressed.
- Will ensure housekeeping staff is aware and follows proper safety standards and is familiar with Emergency Procedures to direct and provide guidance accordingly.
- Will support other operational needs to ensure adequate supplies and materials are in stock and the department is operating according to budget.
- Approach all encounters with guests and associates in an attentive friendly courteous and service-oriented manner.
- Maintain regular attendance in compliance with Company standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
- Establish and maintain a key control system for the department.
- Ensure the proper use of radio etiquette within the housekeeping department.
- Monitor and direct all Housekeeping and Laundry leadership.
- Ensure compliance to company and brand training using the steps to effective training according to the Company standards.
- Conduct all 90 day and annual associate performance appraisals according to the Company S.O.P's.
- Conduct monthly department meetings with housekeeping staff according to the Company standards.
- Prepare associate schedule according to the business forecast payroll budget guidelines and productivity requirements.
- Ensure guest privacy and security by correctly following the Company procedures.
- Motivate coach counsel and discipline all Housekeeping leaders according to the Company S.O.P.'s.
- Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
- Focus the Housekeeping Department on its role in contributing to the guest service scores.
- Ensure that associates are at all times attentive friendly helpful and

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