Customer Service Representative

6 days ago

Duluth, United States Brand Ex Partners Full time

Our company is currently hiring a well-organized and friendly Customer Service Representative to handle customer inquiries. You will be responsible for researching question/issues, as well as related tasks. You will collaborate with our sales team to handle objections and facilitate high customer satisfaction levels. As a Customer Service Representative, you should be well versed in client products to answer questions accurately and efficiently. We expect you to be a good communicator with excellent interpersonal skills, able to create rapport with clients. Your goal is to help our company resolve customer problems quickly while making them feel valued.

**Responsibilities**:

- Assist customers in the selection of merchandise by providing product information and processing sales orders.
- Ensure customer satisfaction by handling complaints and resolving problems in a timely manner.
- Collaborate with other departments, such as sales and marketing to handle all customer needs.
- Provide advice and recommendation to customers, such as tailoring orders or replenishment items.
- Comply with the required sales techniques (e.g. motivational interviewing).
- Ensure customer data is up-to-date and accurate, so that all customer information is available at all times (e.g. address, order history etc.).
- Assist with any clerical duties in support of the sales representatives and other customer service staff (e.g. preparing reports and documentations).

**Job Types**: Full-time, Part-time

Pay: $2,400.00 - $4,200.00 per month

Expected hours: 40 - 50 per week

**Benefits**:

- On-the-job training
- Professional development assistance

Experience level:

- No experience needed

Shift:

- 10 hour shift
- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Work Location: In person

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