Customer Service Representative

4 weeks ago

Duluth, United States HCLTech Full time
Job DescriptionJob Description

We are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company DescriptionHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).

ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.

ERS offers engineering services and solutions in all aspects of product development and platform engineering.

Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.

Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.

The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.Company DescriptionHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.\r
\r
Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).\r
\r
ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.\r
\r
ERS offers engineering services and solutions in all aspects of product development and platform engineering.\r
\r
Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.\r
\r
Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.\r
\r
The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.

  • Customer Service

    3 weeks ago

    Duluth, United States US Auto Sales Full time

    **Customer Service - Customer Service Representative** US Auto Sales, 1855 Satellite Blvd, Duluth, Georgia, United States of America Req #115 Monday, August 16, 2021 **Position Summary** The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successful candidate is outgoing and...

  • Customer Service

    1 week ago

    Duluth, United States US Auto Sales Full time

    **Customer Service - Customer Service Representative** US Auto Sales, 1855 Satellite Blvd, Duluth, Georgia, United States of America Req #115 Monday, August 16, 2021 **Position Summary** The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successful candidate is outgoing and...

  • Customer Services Representative

    2 weeks ago

    Duluth, United States Jen & Co. Full time

    Job DescriptionJob DescriptionJob descriptionCSR - Customer Service Representative jobWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The...

  • Customer Services Representative

    2 weeks ago

    Duluth, United States Jen & Co. Full time

    Job DescriptionJob DescriptionJob descriptionCSR - Customer Service Representative jobWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The...

  • Customer Service Representative

    3 weeks ago

    Duluth, United States Brand Ex Partners Full time

    Our company is currently hiring a well-organized and friendly Customer Service Representative to handle customer inquiries. You will be responsible for researching question/issues, as well as related tasks. You will collaborate with our sales team to handle objections and facilitate high customer satisfaction levels. As a Customer Service Representative, you...

  • Customer Service Representative

    3 weeks ago

    Duluth, United States Nth Degree Full time

    ** Customer Service Representative** **Job Category****:** Tradeshow Operations **Requisition Number****:** CITYO001067 Showing 1 location Open Location Duluth, GA 30096, USA Open Location Duluth, GA 30096, USA **Job Details** **Description** Were seeking an energetic Customer Service Representative who is a multi-tasking master. A quick-thinking...

  • Customer Service Representative

    1 week ago

    Duluth, United States Nth Degree Full time

    ** Customer Service Representative** **Job Category****:** Tradeshow Operations **Requisition Number****:** CITYO001067 Showing 1 location Open Location Duluth, GA 30096, USA Open Location Duluth, GA 30096, USA **Job Details** **Description** Were seeking an energetic Customer Service Representative who is a multi-tasking master. A quick-thinking...

  • Customer Service Representative

    3 weeks ago

    Duluth, United States US Auto Sales Full time

    **Customer Service Representative** 1855 Satellite Blvd, Duluth, GA 30097, USA Req #142 Tuesday, September 7, 2021 **Position Summary** The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successful candidate is outgoing and dedicated to ensuring the customer has a great onboarding...

  • Customer Service Representative

    1 week ago

    Duluth, United States US Auto Sales Full time

    **Customer Service Representative** 1855 Satellite Blvd, Duluth, GA 30097, USA Req #142 Tuesday, September 7, 2021 **Position Summary** The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successful candidate is outgoing and dedicated to ensuring the customer has a great onboarding...

  • Customer Service Representative

    2 weeks ago

    Duluth, United States U-Haul Full time

    Location: 4723 Miller Trunk Hwy, Hermantown, Minnesota 55811 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    4 weeks ago

    Duluth, United States Arrow Exterminators Full time

    Are you ready to join a team where your contributions are valued, and your career growth is limitless? Look no further than **Arrow Exterminators** in Duluth, GA! As one of the largest home improvement companies in the US, we're committed to protecting the health and property of our customers while maintaining a family-friendly atmosphere that fosters...

  • Customer Service Representative

    1 day ago

    Duluth, United States Napa Home & Garden Full time

    About Us:Napa Home & Garden, a dynamic home decor wholesaler, with its headquarters in Duluth, GA is searching for a driven, energetic team player to join our growing team. We provide sophisticated products for the home, selling to style-conscious retailers via a best-in-class shopping experience. Napa is well-recognized within the home decor industry, and...

  • Customer Service Representative

    7 days ago

    Duluth, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionCompany DescriptionLooking for the first step to you new career ? 90% of Franchisees started out as a deliver Expert or an inside position and that could be you too ! You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat...

  • Customer Service Specialist

    3 weeks ago

    Duluth, United States Service Experts Full time

    Position Title: Customer Service Specialist Shift: 2-10:30pm to include weekends (2 consecutive weekdays off) Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...

  • Customer Service Specialist

    1 week ago

    Duluth, United States Service Experts Full time

    Position Title: Customer Service Specialist Shift: 2-10:30pm to include weekends (2 consecutive weekdays off) Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...

  • Customer Service Representative 3

    3 weeks ago

    Duluth, United States Primerica Full time

    ****Join Our Team**** Due to COVID-19, most of our employees are working from home. We have implemented a virtual hiring process and continue to interview candidates by phone or video conferencing, and we are onboarding new employees both onsite and remotely. We value the safety of every member of our community. **** **About this Position** The Customer...

  • Customer Service Representative 3

    1 week ago

    Duluth, United States Primerica Full time

    ****Join Our Team**** Due to COVID-19, most of our employees are working from home. We have implemented a virtual hiring process and continue to interview candidates by phone or video conferencing, and we are onboarding new employees both onsite and remotely. We value the safety of every member of our community. **** **About this Position** The Customer...

  • Consignments - Customer Service Representative

    4 weeks ago

    Duluth, United States Corner Home Medical Full time

    Job DescriptionJob DescriptionCorner Home Medical is a family owned and operated business to service Minnesota and its surrounding areas with the best quality care for providing durable medical equipment to those in need.Do you love working with people? We are in the business of helping and assisting people to stay in their homes as long as possible. If you...

  • Relief Customer Service Representative Driver

    2 weeks ago

    Duluth, United States Aramark Uniform Services Full time

    ** Relief Customer Service Representative Driver** **Job Category****:** Service-Operations **Requisition Number****:** RELIE018207 Showing 1 location **Job Details** **Description** **Signing bonus of $1000 paid $300 after 30 days, $300 after 60 days and $400 after 90 days *Hourly plus commission Watch this video! The Relief Customer Service Representative...

  • Relief Customer Service Representative Driver

    1 week ago

    Duluth, United States Aramark Uniform Services Full time

    ** Relief Customer Service Representative Driver** **Job Category****:** Service-Operations **Requisition Number****:** RELIE018207 Showing 1 location **Job Details** **Description** **Signing bonus of $1000 paid $300 after 30 days, $300 after 60 days and $400 after 90 days *Hourly plus commission Watch this video! The Relief Customer Service Representative...