Assistant Community Manager

4 days ago

Texas City, United States KEENER SERVICES Full time

**Reports To: Community Manager**:
The purpose of this job description is to communicate the responsibilities and duties associated with the position of **ASSISTANT COMMUNITY MANAGER**. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every Keener employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Our company emphasizes a TEAM APPROACH which focuses on a spirit of cooperation, common purpose, and culture of superior customer service. Working together as a team encourages superior performance through open communication and decision empowerment. It is imperative that you review these duties, skills, and physical requirements closely and that you understand that, by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills, and possess the physical abilities that are necessary to perform the job as described.

**JOB** **SUMMARY**

The **ASSISTANT COMMUNITY MANAGER** is to assist the Community Manager in effectively managing the assigned property. In the Community Manager’s absence, the **ASSISTANT COMMUNITY MANAGER** will assume all responsibilities associated with accomplishing property objectives as set forth by the Regional Supervisor and Keener Management. In addition, the **ASSISTANT COMMUNITY MANAGER **is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.

**DUTIES** **AND**

**RESPONSIBILITIES**:
Conducts all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.

**_ Income Collection_**
- Posts incoming money, prepares deposits, and delivers to bank prior to 2:00 pm each day, if applicable.
- Coordinates collection of past due accounts by sending bad debts to approved collection agency, updating all previous collections, and assists the agency with any questions.
- Increase monthly deposits through aggressive collection procedures.

**_ Resident Relation_**
- Promotes and maintains the Keener Care attitude.
- Answers telephones and assists or directs callers to correct party.
- Maintains daily status of apartments.
- Responds to residents’ complaints.
- Corresponds with Community Manager regarding problems relating to residents.
- Physically inspects property when on grounds, picks up litter and reports and service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
- Marketing_
- _ Must be knowledgeable of all phases of leasing and resident retention._
- _ Works with lease renewals each month._
- _ Greet prospective clients, shows community, and performs leasing duties as needed._
- _ Answers and handles incoming phone calls from prospective new residents, current residents, vendors, suppliers, etc._
- _ Markets property which includes cold calls, direct mail, and clients’/vendors’ referrals._
- _ Shows and leases apartments._
- _ Collects data for and completes property market survey._
- _ Maintains awareness of local market conditions and trends. Contributes ideas to the Community Manager for marketing community and improving resident satisfaction._

**_ Administrative_**:

- _ Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information the to the Community Manager._
- _ Organizes and files all applicable reports, leases, and paperwork._
- _ Proofreads all lease paperwork and processes move-ins and move-outs._
- _ Processes all security deposit move-out reports._
- _ Accepts service requests from resident and routes to Lead Maintenance Technician for prompt processing._
- _ Conducts service follow-up with resident when work is completed._
- _ Generates management reports from the computer system._
- _ Prepares routine correspondence, memos, and forms with direction from the Community Manager._
- _ Schedules all turnkey contractors with management approval._
- _ Maintains office files._
- _ Prepares newsletter for Community Manager’s approval if applicable._
- _ Ensures electric service is established in apartment community’s name at the time of move out._
- _ Complies with delinquency policy for all late rent to include placing phone calls, sending letters, and sending late notices._
- _ Files for eviction and coordinates eviction activities with attorney._
- _ Inspects all apartments where (a) tenants are suspected of skipping, (b) prior to a final eviction date and/or (c) move-out or move-in date._
- _ Assists Community Manager in providing training for all leasing staff._
- _ Maintains positive on-line reputation management._
- _ Assists Community Manager with posts on community Facebook activities._
- _ Ensures hig

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