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Executive Meeting Manager

3 months ago

Beverly Hills, United States Maybourne Beverly Hills Hotel Full time

Executive Meeting Manager

**Job Overview**

**Summary of Position**

The Executive Meeting Manager (EMM) handles groups with room blocks between 10-25 in all industries, handling booking from receipt through departure. This is a reactive position with no prospecting goals. Position also acts as the “lead catcher” reviewing all leads as they come through Meeting Broker/Delphi assigning accordingly and ensuring responses are sent to client within 4 hours.

**Roles and Responsibilities**
- Job duties include, although are not limited to:_
- Requires excellent verbal and written skills as will often be the first point of contact with client.
- Respond to RFP within 4 hours.
- Organizational skills are a must as this person will work with both the sales and servicing elements of program.
- Ability to build rapport with clients and extract details needed to understand program and relating group needs to all operational departments.
- Output of work is through the Salesforce/Delphi system, i.e., bookings, merging contracts, group resumes and BEO’s being generated.
- Updating the sourcing platform Cvent to include client responses, generation of eProposal's, running reports, etc.
- Must have exceptional attention to detail and follow up skills to create client loyalty and confidence
- Work in conjunction with other departments within the hotel to ensure smooth handling of groups.
- Must have entrepreneurial mindset and be able to take initiative to capture business and maximize profits for the hotel.
- Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

**QUALIFICATIONS**:

- 2 years’ experience in Hotel Sales on property working in a sales and catering system.
- Must possess technical skills, including, but not limited to, use of Microsoft Word, Excel and Delphi/Salesforce
- Knowledge of Cvent platform a plus
- Exceptional communications skills.
- Excellent organizational skills
- Ability to work in dynamic and fast-changing environment.
- Must be a self-starter with an entrepreneurial spirit.
- Thrives in a team environment.
- Excellent verbal and written skills

**PHYSICAL REQUIREMENTS**:

- Prolonged periods of sitting at a desk and working on a computer.
- Possible prolonged periods of standing.
- Must be able to lift 15 pounds at times.

**How you Demonstrate your Talent**

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.
- Go the **EXTRA** mile in our efforts
- Be **RESPECTFUL** to our guests and colleagues
- Deliver service in a **CARING** fashion
- Be **OUTSTANDING**:

- Express your own personality - Create your **LEGACY**:

- Be your **NATURAL SELF** - Be genuine and sincere with the guest and colleagues

**Who you would be working for**

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills - six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

**COMPANY BENEFITS**:

- Medical/Dental/Vision Insurance
- Company matched 401(k) plan
- Company matched Health Savings Plan
- Flexible Spending
- Paid Holidays
- Paid Time Off
- Paid Sick Leave
- Employee Assistance Program
- Parking
- Employee Recognition Programs
- Colleague meals
- Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*