Receptionist (Office Support Assistant Ii

3 weeks ago

Anne Arundel County MD, United States Anne Arundel County, MD Full time

**Position Description**:
This position announcement will be used to fill a full-time, permanent, safety sensitive Receptionist (Office Support Assistant II - Represented) position within the Anne Arundel County Detention Facilities with Anne Arundel County Government.

The work hours for this position are Sunday - Thursday 1:30 p.m. - 10:00 p.m.

This is varied and diversified office support work in providing a full range of general office support tasks. Contacts are with county employees at all levels and with the general public to receive and provide information, respond to complaints and to answer questions.

NATURE AND VARIETY OF WORK

**Examples of Duties and Knowledge, Skills and Abilities**:
(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)

Reviews, codes, enters, and updates data in manual and/or automated systems in order to maintain current records and initiates corrective actions, as necessary, to assure accuracy and completeness.

Schedules appointments for staff and coordinates calendar commitments for meeting rooms.

Maintains, monitors, and contributes to the modification of filing systems and/or document control procedures.

Tabulates and prepares numerical data, tables, and reports from information found in other sources.

Collects data from existing records and types budget documents, numerical data, financial projections, and income and expenditure reports.

Receives visitors, answers telephones, and supplies information to the general public and other county employees, making referrals as appropriate.

Receives, reviews, and distributes incoming mail and other materials.

Proofreads documents for accuracy, completeness and adherence to procedural requirements.

Receives and records cash and/or checks and issues receipts.

KNOWLEDGE, SKILLS, AND ABILITIES

Considerable knowledge of modern office practices, procedures, and equipment.

Considerable knowledge of business English, spelling, and arithmetic.

Considerable knowledge of departmental rules, regulations, procedures, and functions.

Ability to establish and maintain effective working relationships with other employees and the public.

Ability to prepare statements and notices, computing applicable charges on the basis of records and regulations.

Ability to meet time sensitive deadlines and handle confidential records.

**Minimum Qualifications**:
**EDUCATION**: Graduation from high school

**EXPERIENCE**: Two (2) or more years of experience in general office support duties.

NOTE: The selection process includes a comprehensive background investigation and medical evaluation.
- Longevity pay available based on years of service

**Supplemental Qualifications**:
Preference will be given to applicants who possess the following:

- Three (3) or more years of receptionist work experience to include strong customer service skills including telephone and face to face interactions with the public
- Three (3) or more years of experience answering busy phone lines, transferring calls, taking messages and providing information to callers
- Ability to operate a computer and experience beyond the beginner level in Microsoft Word and Excel and google apps such as docs and sheets
- Ability to work Sunday - Thursday 1:30 p.m. - 10:00 p.m.
- Experience working within a Correctional Facility
- Experience working in a government office or agency

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