Customer Service Assistant

3 weeks ago

Anne Arundel County MD, United States Anne Arundel County, MD Full time

**Position Description**:
Anne Arundel County Government is looking to fill a Full-Time, Permanent, Represented **Customer Service Assistant (Office Support Assistant II - Represented)** position in the Customer Service Section of Waste Management Services within the Department of Public Works.

This varied and diversified office support work provides a full range of general office support tasks. Contacts are with county employees at all levels and with the general public to receive and provide information, respond to complaints, and answer questions.

**NATURE AND VARIETY OF WORK**

**Examples of Duties and Knowledge, Skills and Abilities**:
(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary levels for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)

Provide Administrative support for the Cart Maintenance Program; monitor and create cart requests in Cass Works, communicate with customers for scheduling instructions, assist the Recycling Specialist with reports in Cass Works, and enter relative cart data in Cass Works.

Performs assigned tasks with customers' needs in mind; enters scheduled collection into Cass Works and coordinates between customer and bulk truck crew.

Receives complaints from customers, and enters complaints into Cass Works.

Communicates information to inspectors and or contractors for investigation, and receives follow-up information from inspectors and/or contractors.

Communicates with customers, contractors, supervisors, inspectors, and database accurately; available to perform duties as scheduled.

Reviews, codes, enters, and updates data in manual and/or automated systems to maintain current records and initiate corrective actions, as necessary, to assure accuracy and completeness.

Receives visitors, answers telephones, and supplies information to the general public and other county employees, making referrals as appropriate.

**KNOWLEDGE, SKILLS, AND ABILITIES**

Considerable knowledge of modern office practices, procedures, and equipment.

Considerable knowledge of business English, spelling, and arithmetic.

Considerable knowledge of departmental rules, regulations, procedures, and functions.

Ability to establish and maintain effective working relationships with other employees and the public.

Ability to prepare statements and notices, computing applicable charges based on records and regulations.

Ability to meet time-sensitive deadlines and handle confidential records.

**Minimum Qualifications**:
**Education**:Graduation from high school.

**Experience**:Two (2) or more years of experience in general office support duties.

NOTE: Longevity pay is available based on years of service.

**Supplemental Qualifications**:
Preference will be given to applicants who possess the following:
1. Strong customer service skills.

3. Experience screening customer calls and greeting walk-in customers.

4. Experience in Waste Management such as curbside collection with recycling, trash, or yard waste.

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