Onsite Support Technician for Msp
6 days ago
**CloudStep**
**We Step IT Up**
Established in 1997, CloudStep is Southern California’s most desired managed service provider. Having served hundreds of clients to date, our goal is to empower small and medium-sized businesses and organizations to achieve success through technology. How do we accomplish this? We immerse ourselves as a trusted insider in our clients’ environments and are dedicated to providing superior support and service while paving the way for you to reach your goals.
**Position Summary**
The Onsite Support Technician role will produce raving fans by supporting our clients from all industries. They will provide technical hardware, software, and network support in a high stress, fast paced environment through on site visits, as well as handle Help Desk tickets and requests.
**Responsibilities**
- Performing on site troubleshooting, maintenance, and hardware installations
- Answering incoming phone calls and service tickets and working them to resolution
- Following up with users to resolve issues in a timely manner
- Escalate tickets to senior analysts
- On boarding and off boarding users and workstations
- Server and workstation support including installing and updating software and troubleshooting errors
- Network troubleshooting
- Printer, phone, and scanner support
- Documenting resolutions and creating end user instructions
**Education and Experience**
- Bachelor’s Degree or equivalent experience in MSP environment
- A+, Net+, Sec+, MCSE or other certifications preferred
**Knowledge**
- MSP Help Desk experience is a must
- Experience with ConnectWise Manage or similar PSA
- Experience with Datto or similar RMM
- Experience with ITGlue or similar
- Experience in on site visits with end users
- Experience in installing workstations and periphials along with cable management.
- Experience in installing network hardware in equipment racks.
- Microsoft Windows and Apple MacOS Operating Systems
- Apple iOS and Android Operating Systems
- Microsoft Office 365, Teams, OneDrive, SharePoint
- Multi Factor Authentication
- Microsoft Hyper-V, VMWare ESX
- Knowledge of VOIP systems
- Understanding of TCP/IP/DNS, DHCP, and VLANs
Pay: From $30.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
**Experience**:
- Help Desk: 2 years (required)
- Onsite Support: 2 years (required)
Ability to Relocate:
- Culver City, CA 90230: Relocate before starting work (required)
Work Location: In person
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