Help Desk Technician

4 weeks ago


Culver City, United States Forward Progress Staffing Full time
Job DescriptionJob Description

Help Desk Technician

Full-Time, Onsite Culver City, CA

Pay Transparency: $27-35/hr NON-EXEMPT (eligible for OT)

No Sponsorships or Corp-to-Corp please

Looking for an L2 Help Desk Technician with excellent customer service to assist our team to troubleshoot & resolve IT issues.

Responsibilities:

  • Provide advanced troubleshooting for problem tickets escalated from level one support.
  • Imaging desktops and laptops
  • Documents trouble calls in the Help Desk ticketing system.
  • Conducts Active Directory administration tasks.
  • Provides iPad, laptop, and remote user support.
  • Works with administrators on special projects and task assignments.
  • Travels between remote sites for support.
  • Provides Sharepoint support.
  • Maintains current subject matter knowledge through continuing education and certifications.
  • Works with other departments on projects, training and support.
  • Maintains a high level of satisfaction and professionalism.
  • Attends and participates in routinely scheduled program, division, and Agency staff meetings.
  • Equipment Operations of - Telephone/fax, Computer, printer, copy machine, etc
  • Maintain company software Help Desk software, Windows OS, Microsoft Office (Word, Excel, Access, PowerPoint, etc.), Accounting Software, etc.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 6+ years' experience in a helpdesk or technical support role (preferred with 2 years in a senior/lead role)
  • Knowledge of Microsoft products - Office 365 suite
  • Reimaging Experience, Software Deployment
  • Ability to resolve complex desktop escalations.
  • Ability to use remote desktop tools and VPNs.
  • Exceptional communication and interpersonal skills, with an emphasis on customer service.
  • Team-focused mentality, organized & a problem-solver
  • A proficiency in standard computer operations and common applications.
  • Working knowledge of current computer technology (e.g., implementing LAN/MAN/WAN, distributed computing and security
  • Strong organizational and problem-solving skills.
  • Current California driver's license and a driving record
Relevant certifications (e.g., Microsoft Certified, CompTIA A+) *preferred

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