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Help Desk Technician
4 weeks ago
Help Desk Technician
Full-Time, Onsite Culver City, CA
Pay Transparency: $27-35/hr NON-EXEMPT (eligible for OT)
No Sponsorships or Corp-to-Corp please
Looking for an L2 Help Desk Technician with excellent customer service to assist our team to troubleshoot & resolve IT issues.
Responsibilities:
- Provide advanced troubleshooting for problem tickets escalated from level one support.
- Imaging desktops and laptops
- Documents trouble calls in the Help Desk ticketing system.
- Conducts Active Directory administration tasks.
- Provides iPad, laptop, and remote user support.
- Works with administrators on special projects and task assignments.
- Travels between remote sites for support.
- Provides Sharepoint support.
- Maintains current subject matter knowledge through continuing education and certifications.
- Works with other departments on projects, training and support.
- Maintains a high level of satisfaction and professionalism.
- Attends and participates in routinely scheduled program, division, and Agency staff meetings.
- Equipment Operations of - Telephone/fax, Computer, printer, copy machine, etc
- Maintain company software Help Desk software, Windows OS, Microsoft Office (Word, Excel, Access, PowerPoint, etc.), Accounting Software, etc.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 6+ years' experience in a helpdesk or technical support role (preferred with 2 years in a senior/lead role)
- Knowledge of Microsoft products - Office 365 suite
- Reimaging Experience, Software Deployment
- Ability to resolve complex desktop escalations.
- Ability to use remote desktop tools and VPNs.
- Exceptional communication and interpersonal skills, with an emphasis on customer service.
- Team-focused mentality, organized & a problem-solver
- A proficiency in standard computer operations and common applications.
- Working knowledge of current computer technology (e.g., implementing LAN/MAN/WAN, distributed computing and security
- Strong organizational and problem-solving skills.
- Current California driver's license and a driving record
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