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Field Service Technician

3 months ago

Phoenix, United States ABB Full time

**Field Service Technician (Critical Power)**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
In this position, you will provide technical support for GPG (Global Product Group) Power Protection Service in Electrification Smart Power in Phoenix, Arizona area delivering superior, professional service, remotely or onsite. You will be executing service work according to agreed work flows and in accordance with ABB standard processes and safety guidelines, delivering excellent customer service to satisfy customers. You will work in close co-operation with customer and other ABB teams, taking actions to identify new Service business opportunities for ABB.

**Your responsibilities**:

- Perform Service tasks, identify technical problems and make analysis through remote or onsite activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retro-fits, end of life services, replacements, etc.)
- Contribute to customer satisfaction by executing Service work according to customer order and expectation. Create and maintain a good relationship with customers and understands their needs. Identify new sales opportunities and communicates them internally
- Coordinate, prepare, and ensure that all materials, parts and equipment are available and at the appropriate quality for service activities
- Prepare all documents and reports to be signed by the customer representative. Report work done in a timely manner and follows up when needed
- Proactively identify potential equipment failures and request proactive corrective actions. Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future
- Proactively identify suggestions for product and quality improvement and communicates them further in the ABB organization. Provide recommendations to management to improve operations and customer service

**Your background**:

- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology or equivalent military experience or Associates Degree with minimum 2 or more years of experience in servicing critical power equipment
- Will consider High School Diploma/GED with minimum 10 or more years of experience
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization
- Advanced level of ability to use Microsoft Office products
- Moderate ability to self-Project Manage using Microsoft Project or Excel
- Advanced ability to write test plans and reports detailing test results

**More about us**: