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Automotive Service Advisor

3 months ago

Phoenix, United States Courtesy Automotive Group Full time

**Position**:Automotive Service Advisor
**Employment**:Full-time
**Location**:Mesa, AZ
**Start Date**:ASAP

**About Us**:
Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy, we are more than just a dealership - we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

**Position Overview**:
**Key Responsibilities**:

- Greet customers promptly and courteously upon their arrival at the service department.
- Listen attentively to customers' concerns and vehicle issues, ensuring thorough understanding before proceeding.
- Clearly communicate service recommendations, including necessary repairs, maintenance, and estimated costs, to customers.
- Maintain a friendly and professional demeanor at all times, striving to exceed customer expectations and foster long-term relationships.
- Schedule service appointments efficiently, maximizing technician productivity while accommodating customer preferences.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
- Create and maintain accurate service records, including customer information, vehicle details, service history, and work performed.
- Process customer payments, ensuring accuracy and compliance with company policies and procedures.

**Qualifications**:

- Previous experience in automotive service or customer service roles preferred.
- Strong communication and interpersonal skills, with the ability to effectively interact with diverse customers and team members.
- Solid understanding of automotive systems and terminology, with the ability to explain technical concepts to non-technical individuals.
- Detail-oriented and organized, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Commitment to providing exceptional customer service and maintaining high standards of professionalism and integrity.
- Valid driver's license and clean driving record.
- Willing to submit to pre-employment drug screen and background check.

**What We Have To Offer**:

- Competitive compensation.
- PTO and sick time.
- Employee discounts.
- Comprehensive benefits such as health, dental, and vision insurance.
- Company sponsored life insurance.
- 401(k) retirement savings plan.
- Opportunities for career growth and advancement.
- Values-driven culture built on professionalism, integrity, and a fun family atmosphere.
- Courtesy Automotive Group is an equal opportunity employer and maintains a drug and alcohol-free workplace. We committed to fostering an inclusive workplace where all individuals are valued, respected, and provided with equal opportunities for growth, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status._