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Assistant General Manager
4 months ago
**About Us**
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do.
We're excited about the future As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles We are looking for great people who want to take this journey with us Get a sneak peek into life at ADESA
**Role and Team**
As an ADESA Assistant General Manager, you will lead the customer service experience for all customer groups and/or lead the vehicle operations team at the Vehicle Logistics Center. You will develop a high-performing team that will exceed expectations. Our AGMs maintain a strong understanding of operational, sales, and financial processes. Those who communicate effectively, as well as understand the importance of maintaining relationships, will thrive in this position. We are looking for a motivated, encouraging leader who demonstrates our core values daily and maintains a strong passion for leadership, integrity, adaptability, and positivity.
**Impact**
A committed Assistant General Manager is dedicated to developing a customer service driven and operationally efficient team. You will develop strategy and inspire the team to achieve operational objectives related to customer needs. You will contribute to our business growth in an innovative atmosphere as a valued member of our ADESA community.
**Responsibilities**
- _People Leadership_
- Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration.
- Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers.
- Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles. Follow-through and communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy.
- Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources.
- Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments.
- _Business Development_
- Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible.
- Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology.
- Ensure the use of marketing tools on selected customer accounts as instructed.
- Monitor all local competition and recommend competitive strategies to the General Manager and marketing department.
- Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager. Manage sales records, controllable expenses and cost items affecting profitability.
- Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives. Advise and assist with corrective procedures or collecting outstanding receivables, if needed.
- _Customer Service_
- Engage with customers and employees in a transparent, reliable, and positive manner and act as the at-auction point person for customer related needs.
- Ensure that fast and friendly service is provided to all customers in support of growth to the customer base.
- Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences.
- _Operations_
- Support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally.
- Inspect work performed by auction operations to ensure that the work conforms to the customer's request.
- _Compliance and Safety_
- Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety.
- Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, pol
