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Patient Reception Specialist
3 months ago
About Our Company
We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies
Village Medical
,
Village Medical at Home
,
Summit Health
,
CityMD
, and
Starling Physicians
**Job Description**:
- Clinic Location: 18652 McKay Blvd., Humble, TX, 77338
The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.
How You Will Get Things Done:
- Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR-
- Perform demographic and insurance validation, and inform patients of privacy policies and procedures-
- Keep the reception and patient waiting areas clean and organizedHow You Will Build Trust:
- Greet all patients and visitors in a professional and welcoming manner-
- Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays ariseHow You Will Innovate:
- Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily-
- Schedule patient appointments/follow-up appointments per established policies and proceduresExperience to Drive Change:
- Adept in medical terminology and insurance practicesCompetent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately-
- Knowledgeable of CPT and ICD-10 coding-
- Current BLS certification for healthcare providers preferred-
- High School Diploma/Equivalency required-
- Experience in primary care, family practice, internal medicine, urgent care, or ER preferredAbout Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
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