Call Center Representative

3 weeks ago

Culver City, United States Achievable Health Full time

Achievable Health is a nonprofit Federal Qualified Community Health Center whose mission is to provide high quality, integrated care to individuals with intellectual and developmental disabilities, their families, and other vulnerable populations.

**JOB SUMMARY**

Reporting to the Health Center Manager the Call Center Representative will be responsible for providing quality customer service by answering phones, scheduling appointments, and performing assigned clerical task.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**
- Deliver excellent customer service while interacting with patients, their caregivers, and other guests of The Achievable Foundation.
- Answer incoming telephone calls in a prompt and courteous manner, and handle each call appropriately.
- Obtain and enter all essential information needed to complete a scheduled appointment, accurately.
- Verify patient’s insurance prior to scheduling an appointment.
- Update and modify patient demographic information in Success EHS as needed.
- Obtain and route messages for department personnel.
- Provide accurate and consistent information regarding the services at The Achievable Foundation.
- Maintain confidentiality and security of Protected Health Information.
- Handle and resolve customer complaints with tact and diplomacy.
- Work effectively and cooperatively with other departments and staff.
- Perform other general office duties, as needed.

**QUALIFICATIONS**
- Minimum 1 year of Call Center experience.
- Must be able to interact with people of various socioeconomic status.
- Ability to address sensitive issues with tact and diplomacy.
- Must be bilingual in English and Spanish.
- Strong communication skills both verbal and written are a must.
- Must possess an understanding of private and public health plans and working knowledge of the various insurances.

**PHYSICAL DEMANDS**

While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision,

depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

Pay: $20.00 - $21.50 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

People with a criminal record are encouraged to apply

Application Question(s):

- Are you willing to undergo a background screening?
- What interest you in this position?
- We are committed to Justice, Equity, Diversity, Inclusion and Belonging, please explain how your personal and/or professional experience and background has prepared you to contribute to our organization?
- Do you have experience working in a health center scheduling appointments?

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- Spanish (required) (preferred)

Work Location: In person

  • Call Center Representative

    4 weeks ago

    Culver City, United States Achievable Health Full time

    Achievable Health is a nonprofit Federal Qualified Community Health Center whose mission is to provide high quality, integrated care to individuals with intellectual and developmental disabilities, their families, and other vulnerable populations. **JOB SUMMARY** Reporting to the Health Center Manager the Call Center Representative will be responsible for...

  • Call Center Representative

    3 weeks ago

    Oklahoma City, United States Hobby Lobby Stores, Inc. Full time

    Hobby Lobby Stores is looking for full time Call Center Representative. Job Responsibilities:Provide customer service to retail stores by responding to building maintenance requests. Locate, dispatch, and provide directions to contractors associated Call Center, Representative, Building Maintenance, Retail

  • Call Center Representative

    1 week ago

    Kansas City, United States The Adecco Group Full time

    Adecco is assisting their client with their search for Second Shift. Call Center Agents. Type: 40 hrs/wk. Contract. Start Date: Within the next few weeks. Location: Flexible / Not In Office. Pay: $15.00 to 15.00/hr. Important Shift Information: Call Center, Representative, Customer Service, Retail, Staffing, Information

  • Call Center Representative

    1 week ago

    Kansas City, United States Fresh Form Draft Full time

    Call Center RepresentativeDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Description We are seeking a customer-oriented and enthusiastic Call Center Representative to join our team. In this role, you will be responsible for providing exceptional customer service by handling inbound and...

  • Call Center Representative

    3 weeks ago

    Kansas City, United States Fresh Form Draft Full time

    Job DescriptionJob DescriptionDescriptionWe are seeking a customer-oriented and enthusiastic Call Center Representative to join our team. In this role, you will be responsible for providing exceptional customer service by handling inbound and outbound calls. As a Call Center Representative, you will serve as the first point of contact for customers,...

  • Call Center Representative

    2 weeks ago

    City of Industry, United States The Martin-Brower Company Full time

    Act as first point of contact to customer calls and emails. Interact with multiple customers ensuring that customers needs are met timely and accurately, and all policies/procedures specific for each location are followed accordingly. Provide custome Call Center, Representative, Manufacturing, Retail, Skills, Experience

  • Call Center Representative

    2 days ago

    Jersey City, United States Creattix Talk Full time

    **Job Title**: Call Center Representative **Location**: Philadelphia, PA **Department**: Customer Service **Job Type**: Full-Time **Key Responsibilities**: **Customer Interaction**: Handle inbound and outbound customer calls in a professional and courteous manner. **Product Knowledge**: Stay informed about company products, services, and promotions to...

  • Call Center Representative

    4 weeks ago

    Illinois City, Illinois, United States Fullerton Ford Full time

    We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks. You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard,...

  • Call Center Representative

    4 weeks ago

    Any city, United States Gainwell Technologies LLC Full time

    SummaryAs a Call Center Representative - Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of...

  • Call Center Representative(California, USA)

    3 weeks ago

    California City, United States FallenAmbers Full time

    Job briefWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and...

  • Call Center Supervisor

    4 weeks ago

    Jersey City, United States Dermatology Group Full time

    Job Summary: We are seeking a highly motivated and experienced Call Center Supervisor to join our team. As a Call Center Supervisor, you will be responsible for overseeing the daily operations of our call center and ensuring that our team delivers exceptional customer service. This is a leadership role that requires strong supervisory skills and the ability...

  • Sales Representative

    4 weeks ago

    Phenix City, United States Alfa Insurance Sales Representative Full time

    Job DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank including 3...

  • Call Center Representative

    22 hours ago

    Oklahoma City, United States American Directions Research Group Full time

    Work Location:  Oklahoma City, OK Call Center Work Position: On-site to perform job Job Type:  Part-time Salary:  $13.00 - $15.00 per hour Currently Hiring for: 3pm -10pm CT (Tuesday - Friday) 4pm – 9pm (Saturday) Must work a Saturday shift Offering flexible schedules:  3, 4, or 5 days a week schedule.  Available shifts 4, 5 or 6 hours American...

  • Reservations/Call Center Representative

    3 days ago

    Atlantic City, United States Ocean Casino Resort Full time

    The Reservations/Call Center Representative is responsible for providing customers with a clear picture of Ocean Casino Resort products and services. Position Responsibilities Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, events,...

  • Reservations/Call Center Representative

    3 days ago

    Atlantic City, United States Ocean Casino Resort Full time

    The Reservations/Call Center Representative is responsible for providing customers with a clear picture of Ocean Casino Resort products and services. Position Responsibilities Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, events,...

  • Reservations/Call Center Representative

    4 days ago

    Atlantic City, United States Ocean Casino Resort Full time

    Job DescriptionJob DescriptionThe Reservations/Call Center Representative is responsible for providing customers with a clear picture of Ocean Casino Resort products and services.Position ResponsibilitiesAnswering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel,...

  • Call Center Representative

    2 weeks ago

    Atlantic City, United States Resorts International Full time

    Responsibilities * Accepts and services incoming calls from casino, direct mail, restaurants, interacting departments, and transient and hotel sales guests with a positive attitude coupled with proper greeting and departing script. * Accepts and services requests and inquiries for hotel rooms, restaurants, amenities, transportation, theater and special...

  • Reservations/Call Center Representative- Full-Time

    4 days ago

    Atlantic City, United States Ocean Casino Resort Full time

    Job DescriptionJob DescriptionAbout the RoleThe Reservations/Call Center Representative is responsible for providing customers with a clear picture of Ocean Casino Resort products and services.Position ResponsibilitiesAnswering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to...

  • Clerk-call Center

    6 days ago

    Middle City West, United States PRWT Services Full time

    **Job Snapshot**: **Employee Type**: - Full-Time- **Location**: - 1835 Market Street - MIDDLE CITY WEST, PA- **Job Type**: - Admin - Clerical- Customer Service- **Experience**: - Not Specified- **Date Posted**: - 5/16/2024 As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions,...

  • Call Center Representative

    4 weeks ago

    Salt Lake City, United States Community Health Centers, Inc. Full time

    Job DescriptionJob DescriptionCall Center Representative - This Part time position is available at our Oquirrh View Clinic working 8am -12Pm, Monday-Friday. Responsible for all functions of appointment scheduling, telephone messaging, updating important patient information and playing a key role in the coordination and delivery of quality customer service to...