Call Center Representative

1 week ago

Culver City, United States Achievable Health Full time

Achievable Health is a nonprofit Federal Qualified Community Health Center whose mission is to provide high quality, integrated care to individuals with intellectual and developmental disabilities, their families, and other vulnerable populations.

**JOB SUMMARY**

Reporting to the Health Center Manager the Call Center Representative will be responsible for providing quality customer service by answering phones, scheduling appointments, and performing assigned clerical task.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**
- Deliver excellent customer service while interacting with patients, their caregivers, and other guests of The Achievable Foundation.
- Answer incoming telephone calls in a prompt and courteous manner, and handle each call appropriately.
- Obtain and enter all essential information needed to complete a scheduled appointment, accurately.
- Verify patient’s insurance prior to scheduling an appointment.
- Update and modify patient demographic information in Success EHS as needed.
- Obtain and route messages for department personnel.
- Provide accurate and consistent information regarding the services at The Achievable Foundation.
- Maintain confidentiality and security of Protected Health Information.
- Handle and resolve customer complaints with tact and diplomacy.
- Work effectively and cooperatively with other departments and staff.
- Perform other general office duties, as needed.

**QUALIFICATIONS**
- Minimum 1 year of Call Center experience.
- Must be able to interact with people of various socioeconomic status.
- Ability to address sensitive issues with tact and diplomacy.
- Must be bilingual in English and Spanish.
- Strong communication skills both verbal and written are a must.
- Must possess an understanding of private and public health plans and working knowledge of the various insurances.

**PHYSICAL DEMANDS**

While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision,

depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

Pay: $20.00 - $21.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

People with a criminal record are encouraged to apply

Application Question(s):

- Are you willing to undergo a background screening?
- What interest you in this position?
- We are committed to Justice, Equity, Diversity, Inclusion and Belonging, please explain how your personal and/or professional experience and background has prepared you to contribute to our organization?
- Do you have experience working a health center scheduling appointments?

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- Spanish (required) (preferred)

Work Location: In person

  • Call Center Representative

    Found in: beBee jobs US - 1 week ago

    Jersey City, New Jersey, United States Encodle Link Full time

    Job Opportunity: Call Center Representative at Encodle LinkAbout Us: At Encodle Link, we prioritize individual growth as a cornerstone of collective success. We foster an environment that nurtures continuous learning, skill acquisition, and professional development for our employees. Through comprehensive training and mentoring programs, we are dedicated to...

  • Call Center Representative

    Found in: Appcast US C2 - 1 week ago

    City of Industry, United States 24 Seven Talent Full time

    Job Description:Our client is currently seeking a dedicated and experienced Call Center Representative to join our team at our office located in City of Industry. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients over the phone and email. This is a full-time, on-site position, Monday through...

  • Call Center Representative

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    City of Industry, United States 24 Seven Talent Full time

    Job Description:Our client is currently seeking a dedicated and experienced Call Center Representative to join our team at our office located in City of Industry. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients over the phone and email. This is a full-time, on-site position, Monday through...

  • Call Center Representative

    2 weeks ago

    City of Industry, United States 24 Seven Talent Full time

    Job Description:Our client is currently seeking a dedicated and experienced Call Center Representative to join our team at our office located in City of Industry. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients over the phone and email. This is a full-time, on-site position, Monday through...

  • CALL CENTER REPRESENTATIVE

    Found in: Careerbuilder One Red US C2 - 24 hours ago

    Arkansas City, KS 67005, USA, United States RCB Bank Full time

    Provides customer service via the telephone for routine inquiries and concerns from customers and branches regarding banking products and financial services. ESSENTIAL FUNCTIONS: Assist customers and branches with inquiries by electronically retrievi Call Center, Representative, Customer Service, Retail, Banking, Management

  • Call Center Representative

    Found in: Resume Library US A2 - 1 week ago

    Illinois City, Illinois, United States Fullerton Ford Full time

    We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks. You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard,...

  • Call Center Representative

    Found in: beBee jobs US - 2 weeks ago

    Any city, United States Gainwell Technologies LLC Full time

    SummaryAs a Call Center Representative - Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of...

  • Call Center Representative(California, USA)

    Found in: beBee S US - 4 days ago

    California City, United States FallenAmbers Full time

    Job briefWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and...

  • Call Center Representative

    24 hours ago

    Long Island City, United States ITTrail Blazers Full time

    **Position**:Customer Service Rep / Call Center** **Location: Long Island City, NY 11101** **Pay rate: $17/hr** - Must have 2 - 4 years of experience in customer service with database experience. - High School Diploma/GED is required. - Experience in handling a high volume of inbound/outbound calls. - PC literate, Proficient with MS office suite. - Good data...

  • Sales Representative

    1 week ago

    Phenix City, United States Alfa Insurance Sales Representative Full time

    Job DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank including 3...

  • Call Center Representative

    1 week ago

    Salt Lake City, United States Community Health Centers, Inc. Full time

    Job DescriptionJob DescriptionCall Center Representative - This Part time position is available at our Oquirrh View Clinic working 8am -12Pm, Monday-Friday. Responsible for all functions of appointment scheduling, telephone messaging, updating important patient information and playing a key role in the coordination and delivery of quality customer service to...

  • Remote Insurance Call Center Support

    Found in: Talent US C2 - 2 weeks ago

    Oklahoma City, United States DXC Technology Full time

    Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the...

  • Contact Center Representative

    2 weeks ago

    Oklahoma City, United States Tivly Full time

    Job DescriptionJob DescriptionDescription:Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who...

  • Contact Center Representative- 100% Remote

    2 weeks ago

    Oklahoma City, United States Tivly Full time

    Job DescriptionJob DescriptionDescription:Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who...

  • Business Development Representative

    6 days ago

    Culver City, United States Sensor Tower Full time

    Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor...

  • Business Development Representative

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Culver City, United States Sensor Tower Full time

    Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob.At no point will Sensor...

  • Business Development Representative

    7 days ago

    Culver City, United States Sensor Tower Full time

    Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob.At no point will Sensor...

  • Call Center Customer Service Agent

    Found in: beBee S US - 2 weeks ago

    Jersey City, United States Omni Clear Communications Full time

    Job Title: Call Center Customer Service Assistant Overview: We are seeking a dedicated and enthusiastic individual to join our team as a Call Center Customer Service Assistant. In this role, you will be responsible for providing exceptional customer service to our clients via telephone, email, and online chat. The ideal candidate will possess excellent...

  • Call Center Customer Service Agent

    Found in: beBee jobs US - 2 weeks ago

    Jersey City, New Jersey, United States Omni Clear Communications Full time

    Job Title: Call Center Customer Service AssistantOverview:We are seeking a dedicated and enthusiastic individual to join our team as a Call Center Customer Service Assistant. In this role, you will be responsible for providing exceptional customer service to our clients via telephone, email, and online chat. The ideal candidate will possess excellent...

  • Patient Service Representative

    1 week ago

    Johnson City, United States PT CENTERED MEDICAL HOME Full time

    Patient Service Representative (FT) Patient Centered Medical Home Job ID: 004B0I BLUE RIDGE MEDICAL MANAGEMENT Office/Clerical - PT CENTERED MEDICAL HOME Full-time (scheduled 72 hrs or more per pay period) - DayJob Description SCOPE OF POSITIONThe Patient Service Representative (PSR) greets all patients and visitors in a courteous and friendly manner and...