Reservations/Call Center Representative

2 weeks ago


Atlantic City, United States Ocean Casino Resort Full time
Job DescriptionJob Description

The Reservations/Call Center Representative is responsible for providing customers with a clear picture of Ocean Casino Resort products and services.

Position Responsibilities

  • Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, events, transportation and entertainment reservations.
  • Responding to inbound customer e-mail inquiries, using methods and verbiage defined by management
  • Always leading the call without failing to listen to the voice of the customer
  • Ensuring that customer requests for reservations and other services are met and confirmed; within the guidelines established by management
  • Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met
  • Presenting, at all times, a positive view of the Ocean Casino Resort when interacting with customers and fellow employees
  • Escalating difficult and complex situations to Call Center Supervisors as they arise
  • Provide Call Center Supervisors with important observations pulled from many customer interactions, offering suggestions to improve process, product or service offerings
  • Performs all other related and compatible duties as assigned

Essential Functions

  • Must be prepared and able to handle, with composure and tact, a high volume of repetitive customer interactions over the telephone in a fast paced, sales-oriented environment
  • Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor
  • Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required)

Requirements

  • One year or more of directly related experience in an inbound contact center
  • Effective, demonstrable computer skills (beyond basic key boarding) and understanding of telephone etiquette
  • Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, ACSC) along with proficiency in basic Windows and MS Office packages are considered a plus
  • Strong verbal communication skills
  • Experience handling customer calls in a sales-oriented inbound environment
  • Experience handling reservations or in the casino / hospitality industry is considered a plus
  • Ability to effectively communicate in English

Benefits

  • Free meal on shift
  • Training & Development


  • Atlantic City, United States Ocean Casino Resort Full time

    Job DescriptionJob DescriptionAbout the RoleThe Reservations/Call Center Representative is responsible for providing customers with a clear picture of Ocean Casino Resort products and services.Position ResponsibilitiesAnswering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to...


  • Atlantic City, United States Ocean Casino Resort Full time

    The Reservations/Call Center Representative is responsible for providing customers with a clear picture of Ocean Casino Resort products and services. Position Responsibilities Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, events,...


  • Atlantic City, United States Ocean Casino Resort Full time

    The Reservations/Call Center Representative is responsible for providing customers with a clear picture of Ocean Casino Resort products and services. Position Responsibilities Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, events,...


  • Atlantic City, United States Ocean Casino Resort Full time

    About the Role The Reservations/Call Center Representative is responsible for providing customers with a clear picture of Ocean Casino Resort products and services. Position Responsibilities Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining,...


  • Atlantic City, United States Ocean Casino Resort Full time

    Job DescriptionJob DescriptionAbout the RoleThe Reservations/Call Center Representative is responsible for providing customers with a clear picture of Ocean Casino Resort products and services.Position ResponsibilitiesAnswering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to...


  • Atlantic City, United States Resorts International Full time

    Responsibilities * Accepts and services incoming calls from casino, direct mail, restaurants, interacting departments, and transient and hotel sales guests with a positive attitude coupled with proper greeting and departing script. * Accepts and services requests and inquiries for hotel rooms, restaurants, amenities, transportation, theater and special...


  • Oklahoma City, United States Hobby Lobby Stores, Inc. Full time

    Hobby Lobby Stores is looking for full time Call Center Representative. Job Responsibilities:Provide customer service to retail stores by responding to building maintenance requests. Locate, dispatch, and provide directions to contractors associated Call Center, Representative, Building Maintenance, Retail


  • City of Industry, United States The Martin-Brower Company Full time

    Act as first point of contact to customer calls and emails. Interact with multiple customers ensuring that customers needs are met timely and accurately, and all policies/procedures specific for each location are followed accordingly. Provide custome Call Center, Representative, Manufacturing, Retail, Skills, Experience


  • Jersey City, United States Creattix Talk Full time

    **Job Title**: Call Center Representative **Location**: Philadelphia, PA **Department**: Customer Service **Job Type**: Full-Time **Key Responsibilities**: **Customer Interaction**: Handle inbound and outbound customer calls in a professional and courteous manner. **Product Knowledge**: Stay informed about company products, services, and promotions to...


  • Culver City, United States Achievable Health Full time

    Achievable Health is a nonprofit Federal Qualified Community Health Center whose mission is to provide high quality, integrated care to individuals with intellectual and developmental disabilities, their families, and other vulnerable populations. **JOB SUMMARY** Reporting to the Health Center Manager the Call Center Representative will be responsible for...


  • Culver City, United States Achievable Health Full time

    Achievable Health is a nonprofit Federal Qualified Community Health Center whose mission is to provide high quality, integrated care to individuals with intellectual and developmental disabilities, their families, and other vulnerable populations. **JOB SUMMARY** Reporting to the Health Center Manager the Call Center Representative will be responsible for...


  • Kansas City, United States Overland Transportation Services, LLC Full time

    Reservations Specialists Prestige Transportation & Overland Chauffeured Services:Kansas City’s premier luxury transportation company is expanding and looking to bring on additional team members.  Prestige Transportation & Overland Chauffeured Service’s is Kansas City’s leading 24/7 chauffeured transportation provider that drive Kansas City’s...


  • Jersey City, United States Post-Acute Care Call Center Full time

    42357BR **Remote Post-Acute Call Center Advanced Practice Clinician**: Nurse Practitioner Post-Acute Care **Description** TeamHealth has an excellent opportunity for a part-time primary care nurse practitioner (NP) or physician assistant (PA) with extensive experience in post-acute care to join our call center team. You will work remote and help to...


  • Earth City, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionJoin Our Team as a Call Center Representative!Are you an organized, detail-oriented individual with a knack for effective communication? Do you thrive in a fast-paced, high-volume environment? Ultimate Staffing is partnering with a rapidly growing leader in the specialty drug benefit management space to find multiple Member...


  • Johnson City, United States Advanced Call Center Technologies Full time

    Location: Location: Customer Service Representative in Johnson City, TN at ACT Location * **Location:** **Experience:** Not Specified **Job Description** **Advanced Call Center Technologies** is an essential service provider. We help thousands of people every day. Now is your chance to make a significant impact. ACT is seeking **Customer Service...


  • Jersey City, United States Enlightened, Inc. Full time

    *** **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Oversees and manages a team of customer service representatives, ensuring compliance with company guidelines, particularly related to the quality of service. - Monitor and review calls or other correspondence between representatives and customers. - Keep representatives informed of changes to company...


  • Atlantic City, United States Contemporary Staffing Solutions Full time

    Job DescriptionJob DescriptionOur client, a reputable energy company is in search of Customer Service Agents to join their team for a DIRECT HIRE opportunity!Location: Hybrid, on-site Tuesday, Wednesday, Thursday- Office in Atlantic City, NJ 08401Training Overview & Training Hours: 12 weeks of training M-F 8am-4:30pm. Onsite including shadowing and classroom...


  • Panama City, United States Orthopaedic Associates (Panama City) Full time

    Job DescriptionJob DescriptionCall Center Position Summary:Offers friendly, courteous and confidential assistance to every patient to ensure that the patient has a positive experience while at Orthopaedic Associates, P.A. Maintain accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling...


  • Jersey City, United States Enlightened, Inc. Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Call Center Team Leader will report directly to the Customer Service Supervisor and will be responsible for overseeing a team of customer service representatives (CSCRs) during an assigned shift and managing the day-to-day activities of the team. The Team Leader's key responsibilities will include...


  • Jersey City, United States Enlightened, Inc. Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Call Center Team Leader will report directly to the Customer Service Supervisor and will be responsible for overseeing a team of customer service representatives (CSCRs) during an assigned shift and managing the day-to-day activities of the team. The Team Leader's key responsibilities will include...