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Director, Fraud Operations

2 months ago

Berkeley Heights, United States Fiserv, Inc. Full time

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Director, Fraud Operations - Money Network

**What does a successful Director, Fraud Operations do at Fiserv?**

The Money Network Fraud Risk team is responsible for the ongoing enhancement and monitoring of the fraud risk ecosystem, focused on minimizing fraud risk and maximizing customer experience.

As the Director of Fraud Operations for Money Network, you will lead a team of fraud investigators and be responsible for developing and executing operational processes and practices to ensure that fraud work is handled efficiently, and with good quality, while delivering an exceptional customer experience. You will develop best practices for prioritizing multiple work channels, ensuring that the most impactful work is completed on a daily basis. You will also partner with other departments within Money Network to create a uniform customer journey and experience for our cardholders who engage in our verification process.

**What you will do**:

- Identify and execute on enhancements to current operational practices.
- Develop prioritization for multiple channels of work.
- Establish operational metrics and KPIs.
- Lead, coach and develop team members for success in their current and future roles.
- Provide training and coaching on performance when needed.
- Partner with other leaders within Money Network on how to use operational learnings to drive strategy and fraud mitigation improvements and how to better engage cardholders in the verification process.
- Communicate with leaders within the business regarding operational performance and practices.

**What you will need to have**:

- Bachelor’s degree or 8-13 years of an equivalent combination of educational background, related experience and or military experience.
- 7+ years of related work experience in Fin Tech, Ecommerce, Banking, and or fraud prevention.
- 7+ years of fraud or customer service operations experience.
- 5+ years of experience leading, managing and influencing people.
- Experience interacting and collaborating with team members of all levels.

**What would be great to have**:

- Capable of taking initiative and working independently under tight timelines.

**Important information about this role**:

- In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

LI-ME1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.
- Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune_®_ magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

**Our commitment to Diversity and Inclusion**:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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