Manager, Digital Sales
1 month ago
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**
**Core Responsibilities**
- Understand the Business: Build a firm understanding of the Xfinity business and build strong relationships through collaboration and empathy. On any given day you will interface with partners in Sales, Marketing, Communications, Customer Experience, Engineering, Design, Project Management, Operations, Platforms, among others.
- Understand the Technology: Learn and understand an array of technical constraints, regulatory guidelines and business rules; translate these into experience requirements for engineers and designers. Work with Tech, Content, Journey and Strategy teams to understand system functionality across all pillars/domains. Utilize this knowledge to inform decisions and deliver results with as little development as possible. Where development is required, focus on critical areas where creation of flexible functionality can be utilized holistically across projects through segmentation/content management.
- Define the Need: Work with the business units and marketing teams to understand the needs and key value propositions for in year/quarter Magic Moments.
- Define the Sales Journey: Utilize design thinking to work with partners and deliver a firm briefing of requirements including the what, where, why, and (most critically) how and by when.
- Bring the Sales Journey to Life: Work with the UX and content teams to deliver end to end seamless journeys balancing the needs of the customer with the needs of the business and overall capacity constraints, across platforms and all digital sales touchpoints.
- Tell the story: Facilitate/drive stakeholder alignment, using provided consumer research and business metrics, to the best in class experience outcomes challenging all members of cross-functional teams to think boldly and creatively. Ensure plan is widely distributed/communicated and that all dependencies are delivered on time to support deliverables; where dependencies are not available ensure that risks and limitations are raised in the correct forums.
- Drive Alignment: Ensure all cross functional teams, inclusive of the Executive Leadership Team are included in the review processes and have their feedback heard/addressed/implemented. Work with Product & Analytics teams (by proxy - digital sales and marketing teams, agent sales teams, finance and the BU’s) to inform decisions with data and project impacts to the business.
- Deliver: Deliver feature level requirements to the Development teams and work with them to flesh out delivery.
**Qualifications**:
- A strong background or coursework in Design Thinking/Human Computer Interaction methods
- Ability to deliver quickly, taking into account key factors that may impact time to market, and capacity, and working around those hurdles
- A track record of executing multiple projects in parallel with competing and changing priorities
- Demonstrated ability to understand business strategy and synthesize into experience concepts that are magic moments for customers while also delivering on goal business outcomes
- Strong storytelling and communication skills with the ability to articulate a clear vision that balances principled decision making, user empathy and data analysis
- Ability to formulate data-driven decisions that lead to results
- Enthusiasm for creatively solving problems in a fast-paced environment
- Comfort with test and learn approaches
- High standards across the board, for yourself & peers as well as for the products you work on
- A bold and optimistic energy, focusing on the art of what’s possible
- Consistent exercise of independent judgment and discretion in matters of significance
- Regular, consistent and punctual attendance
- Other duties and responsibilities as assigned
**Employees at all levels are expected to**:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by workin
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