Learning Program Manager

3 weeks ago

Richmond, United States Elevance Health Full time

Job Family: EDT > Learning Project Mgmt

Type: Full time

Date Posted: May 10, 2024

Anticipated End Date: May 24, 2024

Reference: JR116069

Description

**Location**:Within 50 miles of any Elevance Health Pulse Point location

**Shift**:Monday - Friday; 1st shift hours

The **Learning Program Manager **is an individual contributor on the CXO L&D Team and will operate in a highly fungible role responsible for direct engagement, support, leadership, and relationship management of supported lines of business. Operating in a central role they will intake, analyze, recommend, resource and lead L&D learning solutions, business initiatives and programs. This highly fungible role is necessary to ensure L&D collaborates deeply and proactively with interdependent cross functional partners; HR, IT, QA, and business leadership to determine L&D program goals, budget, timeline, resources, and implementation approach. Facilitates a simplified intake process and ushers work through governance checkpoints. Acts as central POC for business partner with accountability for anticipating/meeting/exceeding learning needs. Within L&D serves as coordinator and leader of work from intake through completion. Drives consistency and coordination with Carelon Global and Vendor partners. Serves as a coach or mentor to whoever upskills learning associates within their specified group.

**There are 3 Learning Program Manager positions available for this team**:

- One of the positions will support **Hollie McKitrick **, working across all CXO supported lines of business (Commercial, Government, Member, Provider, Claims, Enrollment and Billing, and Grievance and Appeals)
- One of the positions will support **Leila Allam **, working across Commercial Member including National, Local Large Group, and Individual Small Group.
- One of the positions will support **Stacy Serad **, working across Commercial Provider, UM Intake, Claims, Enrollment and Billing, and Grievance and Appeals.

**How you will make an impact**:

- Conducts needs analysis and evaluates effectiveness of learning solutions.
- Leads Learning & Development initiatives involving multiple associates.
- Oversees and manages enterprise-wide programs that support the company's business strategies and objectives.
- Partners with HR and business leadership to determine program goals, budget, timeline, resources, and implementation approach.
- Tracks and reports on project milestones.
- Manages program implementation and ensures appropriate documentation is maintained.
- Develops policies and practices to support programs.
- Determines if external consultants or contractors will be required to complete the project plan and recruits and manages appropriate vendor resources.
- Consults with HR and enterprise-wide leadership to coordinate and manage the implementation of learning and organizational effectiveness programs and initiatives.
- Applies human performance improvement principles to improve business performance.
- May conduct training or develop instructional or reference content as necessary to ensure timely and accurate implementation of programs.
- Develops working relationships with internal and external team members.
- Understands enterprise-wide goals and objectives, key decision makers, and business unit processes and key drivers of performance.
- Provides cross-functional support in the development of enterprise-wide solutions.
- Serves as a coach or mentor for other learning consultants and learning associates across Learning & Development when partnering on projects/initiatives.
- Practices change management methodology to successfully implement programs across the enterprise.

**Minimum Requirements**:

- Requires BA/BS degree in organizational development, business, education, instructional design, or other learning discipline and a minimum of 8 years of experience, including a minimum of 7 years of project management experience; or any combination of education and experience, which would provide an equivalent background.

**Preferred skills, capabilities, and experiences**:

- Advanced degree or professional learning and development certification preferred.

**Locations: California; Colorado; Nevada; New York**
- The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular e

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