Global Learning Assistant

3 weeks ago

Richmond, United States Virginia Commonwealth University Full time

**Purpose**: This position will provide administrative support to the Global Learning department in VCU’s Global Education Office to help ensure students and others receive exceptional customer service. This position will report to the Director of Global Learning.

**Hours**: This is an hourly position with some flexibility in hours during normal office operating times (Monday-Friday, 8:00 AM - 4:30 PM); position may work** no more than 29 hours/week**. Limited teleworking and occasional needs for evening/weekend work may be requested.

**Core Responsibilities**
- Support the Global Learning department’s two teams with various **administrative responsibilities** including, but not limited to:

- Global student engagement team:

- Supporting the **new student organization** created in collaboration with Global Learning
- ** Matching international and domestic students in the Global Buddies program **and compiling of information on a bi-weekly basis about events on campus and in the community that buddies can attend
- Assisting with the** tracking of Peace Corps Prep** certificate participants and other students engaged in campus
- and community-, and virtual based global learning programs and activities
- Education abroad team:

- Processing of education abroad **transcripts**
- Processing** student referrals**
- Processing of **conduct checks** through the Office of Student Conduct & Academic Integrity
- Supporting the management of the **course maintenance system **and **overall course approval process**
- Enrolling international travelers in VCU’s **insurance program through CISI **and in the U.S. Department of State **Smart Traveler Enrollment Program (STEP)**
- Compiling of information for **Clery reporting** purposes
- Supporting accurate **billing **and** academic registration of students**
- Collecting and disseminating appropriately **program evaluation data**
- Assisting with **financial aid processes** including student budgets, processing consortium agreements, and managing student enrollment verification forms;
- Both teams:

- Providing **front desk support** to the Global Education Office on Fridays
- ** Photographing student and faculty passport-style photos** and managing the photo reservation system
- Organize and maintain **student resource library, supply closet,** **and office space;**
- Support the** outreach, communications, and events** of the Global Learning department including, but not limited to:

- ** Auditing of the website** for inactive links and outdated information
- Assisting advisors with **outreach efforts **including creating materials and coordinating and participating in events and activities; assist with promotional efforts on social media; staff information tables, conduct classroom presentations, coordinate and facilitate student panel presentations, and more;
- Coordinate **student volunteers **engaged in outreach events and activities for Global Learning;
- Assist with Global Learning **hosted/sponsored events and programming** including pre-departure orientations, returnee workshops, study abroad fairs, and campus-, virtual
- and community-based global learning events such as ELP tea times, Global Cafes, and others;
- Creating and disseminating **event information for all Global Learning populations **including** international **and **domestic students** including developing promotional materials, managing digital events on RamsConnect (CampusGroups software), submitting events for campus-wide distribution to the VCU TelegRam, etc.
- Provide support for use of **TerraDotta** **software**, a web-based software for website and enrollment management
- Support students through** advising, program support, and other** **services **including:

- Providing **general advising **for study abroad participants
- ** Referring international students** appropriately to GEO and campus resources
- Assisting with **inbound short-term programs for international students** which could include activities such as:

- ** Driving **student groups to activities
- Providing **administrative support **to staff and faculty managing the program
- ** Accompanying participants **to events, activities, and around campus, Richmond, and beyond
- ** Special projects**, as assigned

**Requirements**:

- Previous administrative support experience;
- Excellent customer service record;
- Ability to operate successfully in a diverse, inclusive environment;
- Strong organizational skills to successfully manage and prioritize multi-step processes simultaneously;
- Exceptional communication skills;
- Ability to work independently and collaboratively in cross-functional teams;
- Detail-oriented;
- Proficiency in Microsoft Word, PowerPoint, Excel, and Google Docs;
- Interest in international education and/or higher education administration.

**Preferred qualifications**:

- Previous study, living, volunteering, teaching, or working abroad experience;
- Knowledge of a second language;
- Demonstrated a

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