Surgery Scheduling Representative Ii
2 weeks ago
Coordinates scheduling between members, surgeons, external providers, Kaiser Permanente and/or non-Kaiser Permanente Contracted facilities and vendors according to established surgery scheduling protocols and policies.
**Essential Functions**:
- Schedules surgeries utilizing established scheduling guidelines with consideration of factors such as historical procedure length and operating room availability.
- Reviews information associated with surgery case to ensure surgery is scheduled correctly and takes immediate action if further intervention required.
- Collaborates and partners proactively with surgeons and departmental chiefs to ensure that surgeries are accurately scheduled in timely and effectively manner.
- Make scheduling decisions that maximizes efficiency and utilization.
- Accurately enters data associated with surgery in timely manner in appropriate systems and other databases.
- Initiates and maintains contact with member throughout the scheduling process; conveys information concerning date of surgery and related appointments; refers medical related questions to the appropriate healthcare team or provider.
- Verifies completeness and accuracy of surgical request form, including patient demographics, procedure description, venue request, and time request.
- Prioritizes each procedure in accordance with established guidelines including severity of case, age of patient, and length of time on the waiting list.
- Confirms that member's benefit plan covers intended procedure and that referral has been entered.
- Collaborates with the Ambulatory Surgery Center team leads to ensure appropriate and accurate scheduling.
- Collaborates extensively with each Kaiser Permanente Surgery Scheduler to assure maximum utilization of block time in each OR venue.
- Prepares surgery confirmation letters.
- Assures that durable medical equipment that will be needed by patient is available.
- Proactively identify issues and works with others to resolve them.
- Assists in collection of data elements for Surgical Department reporting.
- Performs other related duties as directed.
**Basic Qualifications**:
Experience
- Minimum three (3) years scheduling experience with one (1) year in surgery scheduling is required.
Education
- High School Diploma or General Education Development (GED) required.
Licenses, Certifications, Registrations
- N/A.
**Additional Requirements**:
- Demonstrated customer service skills.
- Demonstrated medical terminology knowledge required.
- Knowledge of surgical procedures required.
- Proficiency in the use of applicable computer software.
- Ability to function in fast paced, standard office environment with constant interruptions and change.
**Preferred Qualifications**:
- Surgery scheduling experience with an electronic system preferred.
- Associate's degree in related medical field preferred.
PrimaryLocation : Maryland,Kensington,Kensington I Medical Center
HoursPerWeek : 2
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 09:00 AM
WorkingHoursEnd : 05:30 PM
Job Schedule : Short Hour
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : M40|OPEIU|Local 2
Job Level : Individual Contributor
Job Category : Accounting, Finance & Actuarial Services
Department : Kensington I Medical Center - Surgery Scheduling - 1808
Travel : Yes, 25 % of the Time
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