Outreach and Enrollment Specialist

3 weeks ago

Chicago, United States Lawndale Christian Health Center Full time

**Position Summary**

The Outreach and Enrollment (O&E) Specialist will assist the Outreach and Enrollment Coordinator in reaching out to Lawndale's patients and the community to sign them up for state, federal, and private insurance schemes.

**Principal Duties and Responsibilities**
- Calling uninsured patients to help get them insurance coverage
- Effectively communicating with patients to help them understand the benefits and differences of the programs and requirements for their participation.
- Completing appropriate internal documentation and follow up requirements to monitor the success of the program.
- Receiving and redirecting calls from the insurance hotline.
- Greet and interact with all patients, staff and visitors in a pleasant and professional manner.
- Be knowledgeable of and in compliance with applicable standards, laws and regulations by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments.
- Attend to shared responsibilities in each work area, including answering phones, cleaning, stocking, and organizing common work areas, and assisting with orientation and training of other employees as needed.
- Work a reasonable schedule, which may include an assignment at any location and during any of the hours that Lawndale Christian Health Center provides services.
- Interpret for limited English proficiency patient/clients in the absence of an interpreter, if bilingual.
- Perform other tasks required in support of the assigned team, but which are not detailed within this job description.

**Required Skills or Abilities**
- Good interpersonal skills are a necessity, including an ability to work well with the variety of ages, cultures, and temperaments represented among LCHC staff and patients, treating others with kindness and professionalism in all they do.
- Some computer skills required (Windows based, experience with Microsoft Office a plus) and telephone operator experience preferred. Typing speed of 45 wpm.
- Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to detail in all work matters, and a willingness learn from others.
- An ability to work independently, take initiative, set priorities in accordance with the needs and mission of the clinic, multi-task, and problem solve in a fast-paced work environment.
- Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules or locations.
- Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
- Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the Lawndale Christian Health Center.

**Required Knowledge, Experience, or Licensure/Registration**
- High School Diploma or its equivalent.
- Experience in customer service, office work, or a clinical setting.
- Bilingual ability as needed.

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