Intake Assistant
3 weeks ago
**HOURLY SALARY: $20.58**
***
The primary purpose of this position is to provide the necessary clerical and administrative program support to the Housing Choice Voucher Program.
All activities must support the District of Columbia Housing Authority’s (DCHA’s) strategic goals and objectives and produce results that accomplish the goals of the Housing Choice Voucher Program.
**ESSENTIAL DUTIES & RESPONSIBILITIES**
- Provides telephone coverage for the Housing Choice Voucher Program, using the telephone and Interactive Voice Response Systems (IVR)
- Directs applicants in securing necessary verification and documentation of eligibility factors and where further data is necessary to assure complete and accurate evidence; contacts employers, community agencies, schools, etc., for substantiation and/or clarification
- Maintains interview reschedule log, notifies applicants of rescheduled appointments and documents applicant records in an automated system
- Retrieves and changes records that are already in the system; and interprets substantive data in the record in order to determine the specific changes required
- Participates in testing and debugging new data programs and keying unrefined programs; based on working knowledge of programming language, makes difficult changes in the program as they are keyed in
- Identifies source of error based on error message given by the machine as needed; determines actions needed to find and correct errors and/or discrepancies; verifies assignments that involve correcting data before it is entered into the system
- Provides guidance and procedural instructions to other employees on complicated assignments; trains new employees as assigned
- Shares in batching documents according to originating source; participates in strict adherence of job scheduling and project deadlines by coordinating with production and supervisor
- Performs other related duties as assigned.
**Job Requirements**
**EDUCATION & EXPERIENCE**
High school diploma or GED and at least (4) four years’ clerical or technical experience; or the equivalent combination of education and experience which meet the minimum qualifications requirement may be substituted.
**The District of Columbia Housing Authority (DCHA) conducts pre-employment screening on specified positions, which may include but is not limited to a criminal background check, drug and alcohol testing, verification of academic credentials, licenses, and certifications, and/or verification of work history.
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