Patient Care Coordinator Needed
2 weeks ago
Patient Care Coordinator
About Our Company:
Prime Home Health is a leading home health agency serving the Southern California market for
over 25 years. We take pride in delivering the best quality care to our patients and provide a
warm, collaborative, supportive environment to our team members. Our success is built on the
solid foundation of our compassionate and highly motivated team members. We primarily offer
in-home nursing care to pediatric and adult patients with, feeding tubes, tracheostomies,
and/or ventilators.
**Job Description**:
The Patient Care Coordinator manages the nurse/client relationship. The Patient Care
Coordinator is responsible for understanding the staffing needs of each client family to
understand the client’s staffing preferences. The Patient Care Coordinator is also responsible
for managing and developing relationships with our nurses. The Patient Care Coordinator must
work closely with our nurses to understand their staffing desires and limitations to best match
our nurses with our clients. The Patient Care Coordinator must provide exceptional customer
service to both our clients and our nurses.
In addition to managing our nurses and providing excellent customer services to our clients, the
Patient Care Coordinator is responsible for posting ads, recruiting, interview, and hiring /
reactivating nurses to join our healthcare field staff. The Patient Care Coordinator will work
closely with our clinical supervisors to manage our healthcare field staff and ensure all
employees are appropriately following company policies & procedures.
PATIENT CARE COORDINATOR RESPONSIBILITIES:
- Consistently provides excellent customer service to our patients and their families
- Schedules and staffs nurses to patients/families based on patients preferences and the
coordinator’s knowledge of our nursing staff
- Advises our nurses on how to consistently provide top-tier customer service
- Recruits, posts ads, interviews, hires, and rehires nursing staff
- Accompany our clinical staff on customer service visits to patient’s homes
- Ensures that our staff are utilized as best as possible in meeting our company’s staffing
utilization goals
CARE COORDINATOR QUALIFICATIONS:
- Strong interpersonal skills with the ability to conduct business and customer services
calls and visits to patients/families
- Computer literate with the ability to learn a variety of software tools
- Proactive attitude that is solutions oriented
- Ability to remain calm and perform in a fast-paced work environment
- Superior organizational skills with the ability to multi-task
- Bachelor's degree or relevant industry experience required
- Fluency in English required, Bilingual preferred
PRIME HOME HEALTH Specific Coordinator Tasks:
- Actively Posts ads online and on job boards
- Recruits and conducts Interviews for new nurses for open positions
- Posts nurses’ notes into the Electronic Medical Records System
- Calls families to schedule nurses
- Calls nurses to schedule visits
- Conduct patients meet and greets and admissions
- Conducts sales calls to grow patient census
Pay: $22.00 - $28.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- In-person
- Office
**Experience**:
- Customer service: 1 year (preferred)
Ability to Relocate:
- ontario, ca: Relocate before starting work (required)
Work Location: In person
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