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Assistant Service Manager

4 months ago

Chino, United States Model 1 Inc. - Chino Full time

**_Location: Chino, CA_**

**_ Pay Range: $40,000 to $60,000_**

**Overview**

Come grow with us by joining our team as an Assistant Service Manager In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. You will assist the Service Manager in coordinating the functions of the service department to ensure timely completion and delivery of all buses. The Assistant Service Manager is responsible for overseeing the day-to-day operations and providing technical assistance to the shop.

**Who is Model 1, formerly known as Creative Bus Sales?**

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, **and** visionary thinking for what’s next.

It’s the strength of our relationships - both with customers and manufacturers - that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

**Our Core Values**:At Model 1, we are committed to living our core values:

- **_ Solving Problems:_** Trust what you know. Work together to find solutions. See every angle and figure it out.
- **_Setting the Tone:_** Establish the mood that puts others at ease. Be the person that you’d want to interact with - approachable and transparent.
- **_Drive Forward:_** Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
- **_Find Balance:_** Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
- **_Own It:_** Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

**Responsibilities**

Below is an overview of the duties and responsibilities you would take on in this role:

- Communicate with Operations Manager and Service Manager to coordinate day-to-day service department operations.
- Responsible for supervising the listed divisions.
- Alternative Fuel
- Used Bus
- RV
- Review new repair orders, determine requirements of repair order and schedule work to be performed.
- Review and maintain all repair order statuses and dates in Sys 2K.
- Ensure all repair orders are opened, closed and cashed out in a timely manner.
- Determine work order priorities for all buses after attending weekly production meetings.
- Coordinate scheduling with parts department.
- Communicate with Service Writers on schedule subcontract vendors, including transportation.
- Communicate with Transportation Coordinator on deliveries and pick up of vehicles to/from customer locations and other demonstration/sales locations making sure drivers have proper training and licensing (including picking up customer payments or trade-in vehicles).
- Oversee bus check-in and release procedures and inventory of all buses.
- Communicates with DMV department, provides information such as weight slip, completion notice, and smog.
- Assist with service department supervision in relation to specific job functions.
- Assist with Hiring and disciplinary actions with service department employees.
- Assist with completion of payroll time sheets and PTO requests.
- Responsible for annual reviews, specific to assigned divisions.
- Communicate with Operations Manager and Service Manager on all aspects of service department workflow, customer, and employee issues.
- All other duties as assigned.

**What You Will Gain**
- Competitive benefits including health insurance, paid holidays, and vacation pay
- Continuous training to provide you the opportunity to develop your full potential and be a true business partner
- Access to an expansive network of mentors and networking opportunities
- Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

**Minimum Job Requirements**:

- High School diploma or equivalent
- 3 years’ experience in vehicle repair management
- 2 years’ supervisory experience
- Professional demeanor and cooperative attitude
- Strong customer skills
- Highly Organized
- Good writing and communication skills
- Ability to calculate figures and amounts such as product and service markups and discounts, proportions and percentages.
- Ability to learn Sys 2K DMS software

**Physical Requirements**
- Must be able to lift, push and pull a minimum of 50 pounds.
- Will be required to do frequent kneeling, stooping, squatting, crawling and cl