Sales and Service Manager Position
2 days ago
The Sales and Service Manager is a key role at 24 Hour Fitness, responsible for delivering an outstanding and well-rounded sales and service experience to all guests and members. This position ensures the club provides a compelling approach of offering membership, fitness, and retail products and services.
Key Responsibilities:- Hires, trains, and fosters continuous development of all Sales and Service team members.
- Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs.
- Models relationship building and product/service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.
- Cultivates Sales and Services team members' skills through continuous assessment, feedback, and coaching.
- Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment.
- Manages overall performance, engagement, and personnel matters for Sales and Service team members.
- Manages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.
- Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail, and member retention.
- Drives all new sales efforts within the club, including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club-specific sales offerings.
- Develops business plans and reviews weekly sales numbers and club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary.
- Establishes monthly, weekly, and daily sales goals for all Sales and Services team members.
- Develops, executes, and coordinates local club marketing activities.
- Generates new business through lead management.
- Maintains current knowledge and awareness of marketing campaigns to effectively communicate to members and prospective members.
- Ensures new members are properly onboarded with a plan to help achieve their intended health and wellness goals.
- Consistently achieves or exceeds personal and team sales goals.
- Partner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
- Lead by example to provide a clean, friendly, well-maintained club to members and guests.
- Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets.
- Engage members with various fitness offerings, including personal training, group exercise classes, and 24GO digital content.
- Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.
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