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IT Bench Technician

2 months ago

Chicago, United States LeadingIT Full time

IT Bench Technician

Bench Technician

**What this role will entail**:

- Handling a massive variety of client support requests from a diverse client base
- Hardware deployment to clients
- PC Imaging
- Determine the best solution based on the issue and details provided by customers
- Travel on-site to clients organization
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
- Walk the customer through the problem-solving process

**What we need from you (system requirements)**:

- Driven to succeed at work and in all of life, hard work required
- ACCOUNTABLE to our clients as well as our company
- Keep a POSITIVE mindset with a solution focus.
- Desire for EXCELLENCE in what we do, all day every day.
- HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help.
- Proven experience as a help desk technician or other customer support role
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Passionate (and patient) about problem solving and customer service.
- Diligent with note taking, following process, and documentation.
- Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
- CompTia A+ and Net+ certifications are a plus

**More about us and where we are going**:
Our goal is to become the BEST cybersecurity and IT provider across Chicagoland. We PROTECT growing Chicagoland organizations from malicious cybersecurITy threats and subpar nickel + dime IT support. We have doubled our company (team of 40+ with 200+ clients) in the last two years and will continue to grow at fast pace - planning to triple across the next three years.
- We have a fast-paced environment with ZERO micromanaging, we assess RESULTS.
- We gather feedback and adjust how we operate based on YOUR ideas.
- We CARE about our team and our clients and understand the need for flexibility with life+work.

THREE great locations within