Client Service Specialist

2 weeks ago


Houston, United States Arcxis Full time

Description

Company Overview:

ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in over half of the states spanning the continental United States.

The ARCXIS group of companies also includes ABCO Construction Services, LLC (Centennial, Colorado) and structural engineering firm United Structural Consultants (Houston, Texas). Both ABCO and USC service the multi-family, multi-use, and commercial sectors of the construction industry.

ARCXIS is majority-owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com.

General Overview of Position:

This position will act as a communication point between New Home Builders and field personnel. The ideal candidate will be able to determine daily route for field inspectors based on clients build cycles and closing lists. The Client Service Specialist must be able to prioritize daily assignments and work around unexpected field changes as well as take appropriate action with little supervision.

Primary Responsibilities:

* Analyze and monitor information from the operation software of the client(s) daily.
* Answer company-wide incoming calls and emails. (HIGH CALL VOLUME - MULTIPLE PHONE LINES)
* Effectively scheduling visits while following procedure.
* Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule.
* Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
* Reach out to clients to confirm the correct date for inspections needed and other information that may be needed.
* Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
* Track information relating to field inspections and any issues that arise.
* Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.)
* Other duties as assigned.

Requirements

Education, Experience, and Desired Qualifications:

* High School Diploma, or GED
* Minimum of three (3) years general office experience
* Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)
* Proven experience in data entry
* Above-average typing skills (50-60 WPM)
* Professional written and verbal communication skills both internal and external
* Above-average knowledge of word processing tools, CRMs, and spreadsheets such as MS Office, Word, Excel. Knowledge of Salesforce is a plus.
* General construction knowledge a plus

Qualifications and Desired Competencies:

* Ability to perform data entry in multiple forms of software.
* Ability to manage over 700 transactions a day, split between the scheduling team.
* Ability to think quickly on your feet for a real-time solution to a problem.
* Excellent customer service skills via phone and email.
* Excellent attention to detail is a must.
* Accountability - Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision
* Time Management - Ability to manage and prioritize multiple projects and deadlines
* Communication - Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally
* Teamwork - Works well with others, offers assistance, and collaborates
* Flexibility - Ability to work around unexpected changes, open to new and alternate ideas, and remain efficient and professional under pressure

Benefits:

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Vision insurance



  • Houston, United States Arcxis Full time

    This position will act as a communication point between New Home Builders and field personnel. The ideal candidate will be able to determine daily route for field inspectors based on clients build cycles and closing lists. The Client Service Speciali Client Service, Specialist, Customer Service, Data Entry, Manufacturing, Retail, Client


  • Houston, United States CityVet Full time

    Job DescriptionJob DescriptionHappy people. Healthy pets.At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in...


  • Houston, Texas, United States Saunders Staffing Agency Full time

    The Client Service Specialist provides administrative client services to both internal and external clients. In this capacity, the Client Service Specialist will: Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer-level support are optimized to...


  • Houston, United States Arcxis Full time

    Job Type Full-timeDescriptionCompany Overview:ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy,...


  • Houston, United States ARCXIS Full time

    Job DescriptionJob DescriptionDescription:Company Overview:ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and...


  • Houston, United States TCE Houston Full time

    If you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Specialist at Third Coast Events Inc. In this role, you'll have the chance to build a strong foundation of customer service expertise while...


  • Houston, United States County of Harris Texas Full time

    Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation. About Harris County Public Health:Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together Client Service, Mobile, Specialist, Public Health, Clinical, Service, Healthcare


  • Houston, United States H-Town Veterinary Specialists Full time

    Job DescriptionJob DescriptionJob Duties Client Service RepresentativeOur expectation is for a client Service representative is to be the joyful face of the Bark City Veterinary SpecialistsEnthusiasm is the key to this positionDeep desire to coordinate and achieve Client satisfactionDesire to maintain smooth communication between client and clinician for...


  • Houston, United States SV Consulting Services Full time

    Your Gateway to a Rewarding Career!! Are you passionate about your clients and delivering outstanding customer service? SV Consulting Services is on the lookout for a Client Support Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting...


  • Houston, United States Lewis Brisbois Bisgaard & Smith LLP Full time

    Overview The Houston office of Lewis Brisbois is seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to: conducting...


  • Houston, United States Real Equity Acquisitions Full time

    Real Equity Acquisitions is a leading real estate investment company operating in multiple markets. We specialize in buying, renovating, and selling properties to provide quality housing to our clients. Our success is driven by our commitment to excellence and delivering outstanding results.As a Client Relationship Specialist at Real Equity Acquisitions, you...


  • Houston, United States Real Equity Acquisitions Full time

    Real Equity Acquisitions is a leading real estate investment company operating in multiple markets. We specialize in buying, renovating, and selling properties to provide quality housing to our clients. Our success is driven by our commitment to excellence and delivering outstanding results. As a Client Relationship Specialist at Real Equity Acquisitions,...


  • Houston, United States Real Equity Acquisitions Full time

    Real Equity Acquisitions is a leading real estate investment company operating in multiple markets. We specialize in buying, renovating, and selling properties to provide quality housing to our clients. Our success is driven by our commitment to excellence and delivering outstanding results. As a Client Relationship Specialist at Real Equity Acquisitions,...


  • Houston, United States Real Equity Acquisitions Full time

    Real Equity Acquisitions is a leading real estate investment company operating in multiple markets. We specialize in buying, renovating, and selling properties to provide quality housing to our clients. Our success is driven by our commitment to excellence and delivering outstanding results. As a Client Relationship Specialist at Real Equity Acquisitions,...


  • Houston, United States Real Equity Acquisitions Full time

    Job DescriptionJob DescriptionReal Equity Acquisitions is a leading real estate investment company operating in multiple markets. We specialize in buying, renovating, and selling properties to provide quality housing to our clients. Our success is driven by our commitment to excellence and delivering outstanding results.As a Client Relationship Specialist at...


  • Houston, United States AIDS Healthcare Foundation Full time

    WHO WE ARE: **AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!** Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? **If so, AIDS...


  • Houston, United States ProSoftware Full time

    Position Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...


  • Houston, United States ProSoftware Full time

    Position Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...


  • Houston, United States Lewis Brisbois Bisgaard & Smith Full time

    Overview: The Houston office of Lewis Brisbois is seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to: conducting...


  • Houston, United States Lewis Brisbois Full time

    The Houston office of Lewis Brisbois is seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to: conducting conflict...