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Banquet Captain

3 months ago

Webster, United States Great Wolf Lodge Full time

Pay:
At Great Wolf, the **Banquet Captain** is responsible for ensuring the overall satisfaction for event and meeting guests. The Banquet Captain oversees a team of banquet set-up and servers, serves food and beverages to banquet guests and takes food and beverage orders when there are not enough servers present.

Hiring immediately with full-time, part-time, and flexible scheduling

**Join our Pack**:

- **Grow your career**: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
- **Great Perks**: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
- **Learn While You Earn**: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
- **Prioritize Your Well-Being**: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
- **Celebrate Your Uniqueness**: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

**Benefits**:

- Medical, Dental, and Vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave

**Essential Duties & Responsibilities**
- Lead, supervise and participate in set-up to include; moving/setting tables and chairs, buffet set-up, bar set-up, preparation of condiments, labeling of stations, anticipating beverage needs, etc.
- Assist Banquet Manager in administrative and personnel related matters, including; scheduling, time clock reviews, overtime, performance, discipline, investigations, training and development, etc.
- Read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquet Manager
- Facilitate and lead departmental meetings such as pre-meal and post-meal briefings
- Possess a deep understanding of each event and function as the point of contact for that detail
- Establish the Order of Service and follow service standards as directed by the Banquet Manager and/or the Conference Center Family Traditions and maintain event timing to ensure service occurs properly and in a timely manner
- Assign service stations to banquet servers, anticipating good, balanced working teams
- Ensure all assigned side-work and pre-work needed for future events is completed before leaving
- Supervise and inspect the clean up after all functions including; floors, dishes, equipment and supplies have been properly cleaned and stored as appropriate

**Basic Qualifications & Skills**
- Previous experience as a server
- Must be flexible regarding scheduling based on business demands
- Successful completion of criminal background check and drug screen

**Desired Qualifications & Traits**
- Previous Banquet experience
- Prior Banquet Captain Experience
- Strong leadership skills and proven teamwork
- Projects professional image that inspires trust and confidence
- Enthusiastic and positive energy

**Physical Requirements**
- Able to lift up to 30 lbs.
- Able to bend, stretch, and twist
- Able to stand for long periods of time

**Application Instructions**: