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Onsite Event Specialist

3 months ago

Mountain View, United States Maritz Inc. Full time

The Event Service Specialist (ESS) is the day-of onsite primary client point of contact for assigned programs and events. Responsible for the onsite execution of all program and event logistics, ensuring exceptional client/guest experiences by providing superior customer service for Maritz Global Events onsite operations. Additionally, responsible for maintaining and auditing assigned internal event spaces.
- Scope
Number of Direct Reports: 0
Budgetary Responsibility: No
Level of Responsibility
Works under general supervision or direction (employee consults with manager regarding unusual situations)
Reporting and Working Relationships
Title of Manager: Operations Manager, Onsite Events
Title of Direct Reports: N/A
Title of Peers: Meeting Event Manager (I), Meeting Event Manager (II), Event Venue Manager, Event Center Concierge, Onsite Event Specialists
Internal and External Contacts: Works closely with other Event Managers, Sr. Onsite Event Specialist, Event Hosts and Guests
Primary Responsibilities
60%
Event Operation Logistics: Manages all onsite logistics for assigned program/event: transportation, registration, hospitality desk, catering, facilities, activities, technology and executive/VIP handling. Provides guidance and is consultative to clients and guests. Conforms to all corporate, department & performance policies. Assists in problem solving. Anticipates and resolves challenges onsite. Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction. Ensures overall attendee and guest experience is exceptional by demonstrating a high level of customer service.
20%
Internal Event Space Management: Responsible for regularly maintaining and auditing assigned internal event spaces. Demonstrates strong attention to detail by identifying areas that need improvement. Manages running list of maintenance items, submitting request and following up to ensure issue is resolved.
20%
Administrative/Project Support: Manages team resource documents and various projects as assigned by manager.
Qualifications
Education or Equivalent Work Experience
Required/Preferred: Preferred
Type of Degree: Bach. Degree
rea of Study (Optional)

Years of Experience
0 - 2 years
Qualifications
1. Bachelor’s degree or equivalent experience required. Strong preference for degree programs in hospitality/event management or equivalent hospitality experience.
2. Experience leading a team desired.
3. Excellent computer skills, knowledge of G-suite tools & ability to learn new technology quickly.
4. Professional communication, teamwork and leadership skills required. Foreign language fluency a plus.
5. Must have ability to work with a flexible schedule that could include last minute changes.
6. Must be able to handle physical demands of the position which may include but are not limited to: extensive standing, lifting, etc.
7. Must be dependable, flexible, self-directed and able to work with all levels of employees both independently and in a team.
Travel Requirements
Travel Required: No
Percentage of Time Required
Disclaimer
This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Salary Range: $55,000 - $65,000 per year

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at


Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

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