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Customer Service Agent

3 months ago

Jamaica, United States Rosco Inc. Full time

**About Rosco Vision**

Rosco is a leading manufacturer of vision safety solutions for the bus and truck vehicle marketplace. Our products range from mirrors and visors to digital vision technologies, including cameras, sensors, monitors, and collision avoidance systems. Our products are found in commercial trucks, buses, and vans, specialty and military vehicles, industrial equipment, and more. From last mile delivery of our most precious cargo - our children and students - to life critical supplies and food, Rosco is making the driving environment safer.

**Position Summary**

The RoscoLive cloud is an explosive growth segment within Rosco that is driving overall corporate growth and success. We are seeking a dedicated, career-driven Customer Service Agent to join our team and help facilitate customer communication for the ordering process pertaining to the RoscoLive recurring cloud services we provide.

Come work in a positive and supportive environment where you will find great opportunities for career development. Our people are the reason for our success

**Primary Responsibilities**
- Facilitate customer communication regarding orders and shipment status.
- Provide outstanding customer service to clients, addressing inquiries, troubleshooting issues, and resolving complaints efficiently and effectively.
- Take orders, enter information into system, monitor through shipment and delivery, and troubleshoot when necessary.
- Communicate with customers on orders and shipment status pertaining to RoscoLive recurring cloud services.
- Maintain a thorough understanding of Rosco products and services to provide accurate information and assistance to customers.
- Participate in Teams meetings to help communicate with and exceed customer expectations.
- Escalate complex cases as necessary.
- Collaborate effectively with teams across the organization, including sales, operations, and marketing.
- Work with other customer success colleagues to continuously improve and document our processes.
- Contribute to and lead special projects and tasks as needed.

**Education Requirements and Skills**
- Associate’s degree or 2 years of related experience.
- Capable of multitasking in an extremely busy environment.
- Proficiency in MS Office Suites and Docusign
- Excellent command of the English language required.
- Prior experience with ERP and CRM systems a PLUS.
- Superb verbal and written communication skills.
- Excellent organizational and time management skills, with a proven ability to meet deadlines.

**Physical Requirements**
- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged periods of standing or walking.
- Must be able to lift 0 pounds at a time.
- Must be able to access and navigate all areas of the facility.
- Must be able to quickly traverse manufacturing areas.
- Must be able to stand, bend, crawl, stretch, lay, and squat to maintain equipment.
- Must be able to occasionally withstand high temperatures if applicable.

Pay: From $50,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Jamaica, NY 11435 (required)

Ability to Relocate:

- Jamaica, NY 11435: Relocate before starting work (required)

Work Location: In person