Full Time Customer Service Agent

3 weeks ago

Jamaica, United States Enterprise Holdings Full time

Overview:

The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position is located in our JFK Airport location

The address is:

Building 69 at JFK Airport

Jamaica, NY 11430

The starting rate of pay is $21.00 / hour. Employees have the opportunity to earn yearly merit
increases based on performance.

MAX 40 HOURS PER WEEK

Responsibilities:
  • Greets and answers customer questions and provides assistance based on each customers needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
  • Identifies and attends to the customer by name, verifies rental agreement and reservation
  • Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
  • Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
  • Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
  • Provides all customers with undivided attention while assisting them
  • Prepares all rental and return documents accurately and completely
  • Offers all customers assistance with directions, maps, local area information and appropriate service information
  • Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
  • Ensures that the return date and time on the rental agreement is accurate
  • Reviews all charges at the time of vehicle return
  • Prepares the Rental Agreement Folder with all required information
  • Answers the telephone in a friendly, helpful and prompt manner
  • Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
  • Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition
  • Assists customers within the queue to minimize any wait time and provide the most efficient service possible
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must have two years college experience OR at least two years of customer service experience
  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work an average of 40 hours per week, including Saturday and Sunday

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