Medical Front Office Clerk

4 weeks ago


Long Beach, United States Employ Full time

Job Summary:
**Essential Job Functions**:

- Maintains a professional demeanor and excellent customer service with patients, providers, outside agencies and management staff.
- Maintains accurate registration of patient insurance and demographic information in the electronic health record or practice management system.
- Collects co-payments and patient payments and accurately records and logs all payments received into the practice management system and cash logs.
- Verifies insurance eligibility using an automated electronic verification system, POS device or internet.
- Accurately screens and enrolls un-insured patients into various programs for the uninsured (i.e. California Health Department Program (CHDP) gateway, Family Pact, LA County Un-Insured Programs, and Sliding Fee Scale Program).
- Answers phone calls and sends out new appointments and appointment reminders to specific patient populations.
- Adheres to all patient confidentiality policies and carries out all tasks in a pleasant and respectful manner.
- Maintains own stock of necessary forms and supplies needed to carry out job assignments.
- Provides information and education to our patients on programs for the uninsured.
- Provides helpful answers to inquiries made by patients and staff regarding programs and services offered at clinic.
- Collaborates with back office staff in order to achieve efficient workflow.
- Completes billing reports accurately and in a timely manner.
- Meets daily benchmarks for completing all data entry of patient demographics and insurance information into the electronic health record.
- Collaborates with members of the team to ensure daily patient care productivity goals are met.
- De-escalates challenging situations that may arise with patients and/or staff.
- Serves as a resource to staff and providers in the use of the electronic health record (EHR).
- Participates in training new members of the staff

**Additional Duties**:

- Answers phone calls, screens callers, relays messages and greets visitors in a professional and compassionate manner.
- Takes messages for clinic personnel using company protocol.
- Scans demographic, insurance and medical reports and documents the information into EHR as per company protocol.
- Completes and prepares various types of administrative medical forms for outside agencies.
- Processes requests for Protected Health Information following company protocol.
- Other duties as assigned.

**Education & Qualifications**:

- Completion of high school or equivalent and 1-3 years of experience in a medical office setting preferred.
- Ability to type 35-45 wpm.
- Bilingual English/Spanish preferred.
- Medical and insurance terminology knowledge preferred.
- Excellent written / verbal, and interpersonal skills
- Uses mathematical abilities in order to determine program eligibility for our patients.
- Treats individuals of diverse ethnic and cultural backgrounds with respect and exceptional customer service.
- Works independently, show initiative and works productively within a team environment.
- Maintains a high level of professionalism and confidentiality.

**Job Types**: Full-time, Temporary

Pay: $20.50 - $23.00 per hour

Healthcare setting:

- Clinic

Medical specialties:

- Pediatrics
- Primary Care

Schedule:

- Monday to Friday

Work Location: In person



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