Director Front Office

2 weeks ago

Long Beach, United States Aimbridge Hospitality Full time
Job Summary

As a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 

Responsibilities

QUALIFICATIONS:

  • Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred or an applicable Associate’s degree with at least 3 years of Front Office management experience is required.
  • Specific brand experience/OnQ (PMS – property management) Certification (as defined by property) 500+ room experience and/or previous director level experience preferred.

JOB RESPONSIBILITIES:

  • Directs and administers all Guest Services operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability brand marketing initiatives developed by the revenue team systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
  • Monitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordingly
  • Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Implements and monitors all corporate marketing programs
  • Ensures associates have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
  • Runs and completes daily reports analyze data and make decisions based on data
  • Resolves guest issues and concerns to guest satisfaction
  • Recruits interviews and trains associates
  • Participates in the Property Manager on Duty program.
  • Is certified to respond to emergencies including but not limited to the operation of the Fire Panel communication with emergency personnel such as Police and Fire Department.
  • Completes tasks or projects as assigned or as required.
Property Details WELCOME TO THE QUEEN MARY

Once a world-class ocean liner, the Queen Mary Hotel offers guests unique accommodations and a wide array of attractions that simply cannot be found anywhere else.

UNIQUE LONG BEACH HOTEL ACCOMMODATIONS

Whether it’s the authentic polished wood paneling, the original 1930s artwork, the Art Deco style or the operable porthole(s), there’s no question that the Queen Mary Hotel is unlike any other Southern California hotel. Each stateroom is unique with its own personality and offers a real glimpse into what transatlantic travel was like during the 30’s, 40’s and 50’s. With an impressive history and tradition of excellence, the Queen Mary Hotel is more than a place to rest one’s head – it’s an entire experience.

THE QUEEN MARY EXPERIENCE

From historic tours, to paranormal attractions, shops, spa and various events, there are a wide variety of things to do and see while aboard the ship. We hope you enjoy your stay aboard the Queen Mary and take advantage of all the wonderful sites, sounds and tastes, the ship has to offer.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
Compensation MinUSD $64,480.00/Yr. Compensation MidUSD $78,287.40/Yr. Compensation MaxUSD $93,944.88/Yr. #J-18808-Ljbffr

  • Director Front Office

    1 month ago

    Long Beach, United States Hotel Queen Mary Full time

    Job SummaryAs a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest...

  • Director Front Office

    1 week ago

    Long Beach, United States Queen Mary Hotel Full time

    Job Summary: As a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest...

  • Director Front Office

    3 days ago

    Long Beach, CA, United States Aimbridge Hospitality Full time

    Job Summary As a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property...

  • Director of Front Office

    5 days ago

    Miami Beach, United States Cadillac Hotel & Beach Club, Autograph Collection Full time

    Overview Opportunity:  Director of Front Office Manage hotel front office operations in accordance with established guest service and sustainability standards. Potential Career Path Assistant General Manager – General Manager – Area General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring...

  • Front Office | Front Office Manager

    6 days ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office Manager

    2 weeks ago

    Long Beach, United States FAIRMONT Full time

    **Company Description** Fairmont Breakers Long Beach will revive one of California’s best-known and beloved luxury hotels. Originally opened in the roaring twenties as a lavish hotel on the waterfront, The Breakers was a sought-after destination for world-famous stars. The historic property will reopen after a significant restoration, creating 185 boutique...

  • Front Office Medical Assistant

    4 weeks ago

    Long Beach, United States MY Pediatric and Respiratory Care Clinic Full time

    We are looking for a front-office bilingual medical assistant with knowledge of both front and back-office skills, vaccine administration and excellent customer care with pediatric. Pay: $16.00 - $19.00 per hour Expected hours: 30 - 40 per week **Benefits**: - 401(k) matching - Dental insurance - Health insurance - Life insurance - Paid time off - Vision...

  • Dental Assistant/front Office Manager

    4 days ago

    Long Beach, United States Hong T Vu Dental Corp Full time

    We are looking for a competent dental assistant who will make the dentist’s office more efficient and pleasant for patients - You’ll ensure excellent customer service and lift administrative and basic dental tasks off the dentist’s shoulders - You should be able to follow instructions and respect dental office regulations - We want you to be skilled in...

  • Bilingual Front Office Coordinator

    1 month ago

    Long Beach, United States All Care Therapies Full time

    **Company Description** All Care Therapies is **currently seeking a **Front Office Coordinator** to join our dynamic Outpatient Physical Therapy clinics! This is an exciting opportunity to join an evolving team, serving our community since 2009. As a leader in the rehabilitative care industry, we strive to continually bring solutions to address the evolving...

  • Dental Front Office Assistant

    1 month ago

    Long Beach, United States All Smiles Dental Full time

    If you are a friendly, happy, energetic person who wants to grow in a beautiful dental office and make a successful carrier, please contact us for details.Duties for our Dental Front Office Assistant Greetings all patients with a warm and welcoming smile Checking in and checking out patientsScheduling appointments Answering the phones in a timely and...

  • Dental Front Office Assistant

    1 month ago

    Long Beach, United States All Smiles Dental Full time

    Job DescriptionJob DescriptionIf you are a friendly, happy, energetic person who wants to grow in a beautiful dental office and make a successful carrier, please contact us for details.Duties for our Dental Front Office AssistantGreetings all patients with a warm and welcoming smile Checking in and checking out patientsScheduling appointments Answering the...

  • Front Office Assistant, OB Strategy

    6 days ago

    Long Beach, United States MemorialCare Health System Full time

    Title: Front Office Assistant Location: Long Beach, CA Department: Facility Operations Status: Per Diem Shift: Days (8hr shifts) Pay Range: $22/hour At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in...

  • Front Office | Front Office Supervisor

    4 weeks ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    The Front Office Supervisor oversees the day-to-day activities of the Front Office to ensure that the office runs smoothly and efficiently. Examples of Duties, includes but is not limited to the following: Monitor available rooms to ensure the hotel Office Supervisor, Office, Supervisor, Hotel, Business Services

  • Medical Front Office Receptionist

    1 month ago

    Long Beach, United States Mind Care Services Full time

    Job Overview: **Duties**: - Greet and welcome patients and visitors with a friendly and professional demeanor - Answer phone calls, schedule appointments, and manage patient inquiries - Verify patient information, collect necessary paperwork, and update electronic medical records - Coordinate patient flow by communicating with medical staff and ensuring...

  • Bilingual Front Office Coordinator

    5 days ago

    Long Beach, United States All Care Therapies Full time

    Job Description The Front Office Coordinator will provide general office support with various clerical activities and related tasks, including but not limited to: Receiving and answering emails, telephone calls, and mail for the facility. Scheduling appointments for patients and clinicians. Guiding staff and patients through admissions and correct medical...

  • Director of Training and Development

    2 weeks ago

    Long Beach, United States Beach Front Property Management Full time

    Job Type Full-time Description Seeking a seasoned Director of Training and Development with a deep expertise in property management. With over 8 years of industry experience, this role demands a leader ready to design and implement transformative training programs that elevate our team's capabilities and align with our strategic goals. If you have a strong...

  • Assistant Front Office Manager

    4 weeks ago

    Long Branch, United States Ocean Place Resort & Spa Full time

    The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Wil Office, Manager, Assistant, Hotel, Business Services

  • Director of Training and Development

    1 month ago

    Long Beach, United States Beach Front Property Management Full time

    Job Type Full-time Description Seeking a seasoned Director of Training and Development with a deep expertise in property management. With over 8 years of industry experience, this role demands a leader ready to design and implement transformative training programs that elevate our team's capabilities and align with our strategic goals. If you have a strong...

  • Front Office | Front Office Supervisor

    6 days ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    6 days ago

    Miami Beach, United States Unavailable Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...