Csr - Customer Service Representative

4 weeks ago


Vernon Hills, United States Wurth Baer Supply Company Full time

**Würth Baer Supply Company** is one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery. The company’s annual revenue is roughly $385M and has 30 distribution locations from the Midwest across to the Ohio Valley and up the Northeastern United States. Wurth Baer Supply Company is a wholly owned company of the Würth Group, a 22B Euro privately held company located in Germany with over 400 companies in 80+ countries around the world.

We are seeking a hard working **Customer Service Representative** to work onsite at our headquarters in Vernon Hills, IL.

**Schedule**: full-time, Monday-Friday, 8:00 am to 5:00 pm

**Responsibilities**:

- Handle inbound ACD (Automatic Call Distributor) and Non-ACD calls - 50-70 calls per day
- Quote requests
- Item information
- Price information
- Order tracking
- Order entry over the phone
- Other miscellaneous requests
- Returns
- Product inventory availability and in-stock dates
- Participate in customer promotions to help build sales
- Upselling customers when placing phone orders
- Outbound calling as requested

**Must Have**:

- Very strong organizational skills
- Must be able to multi-task
- Excellent verbal and written communication skills
- Excellent computer skills working with Microsoft Outlook, Teams, Excel, Word, and other Microsoft tools
- Minimum 2 years of customer service experience in a fast paced, high call volume department
- Other duties related to customer service as assigned by the Customer Service Manager

**Work Traits**:

- Customer focused
- Excels in a rapidly changing environment
- Positive attitude, friendly and upbeat personality
- Professional
- Results driven
- Team player
- Strong math skills (Add, subtract, multiply, divide, unit of measure conversion)
- SAP system experience STRONGLY DESIRED

**We offer the following employee benefits**:

- Competitive wages
- A variety of excellent health insurance choices
- Paid time off
- Company matched 401(K)

Location: Vernon Hills, IL

Equal Opportunity Employer

LI-PF1

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application Question(s):

- Do you have reliable transportation to get to work?
- What is your desired hourly pay range?
- How many years of experience do you have assisting customers over the phone?
- Do you have experience using SAP software? How much experience?

**Education**:

- High school or equivalent (required)

Work Location: In person



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